Whitney N West, Ed.D. Email & Phone Number

Baton Rouge Metropolitan Area

Baton Rouge Metropolitan Area

• Speaker and presenter for corporations as well as in the higher education industry. Ed.D in Higher Education Administration - Doctoral Project focused on the intersection of disability, race, and genderDisability and.
• Created a safer space for Black Women with Chronic Illnesses
• Coached women with chronic illness on goal achievement and disability acceptance

Teaching intro and capstone Social Justice courses

Baton Rouge, Louisiana, United States

• Ensures the integrity, accuracy, and security of all academic records of current and former students of the Law Center. Creates and organizes reports for annual submission to our accrediting body, the American Bar.
• Modernizing student processes and requests through digitalization
• Serves on WorkDay Student implementation team
• Created a Records Newsletter for students and staff to remain current on information
• Serves on Curriculum Committee

Manages memberships in online community and groupsCoordinates the curriculum and syllabi creation process via Asana and SlackSupports the founder with communications and personnel situationsUses Klaviyo for email management*SBG is currently on a temporary hiatus *

Greater New Orleans Area

• Ensured the integrity, accuracy, and security of all academic records of current and former students. Supervised the processes for posting all credit to the academic record including the integrity of the official.
• Developed a new system of process documentation and business continuity for the office of theRegistrar.
• Served on WorkDay Student discovery phase team as Co- Functional Lead
• Consolidated and updated the process to create future academic calendars for the University

• Developed and deployed trainings for office staff pertaining to all registrar areas and customer service.Managed registration specialist team. Set up and monitored Term processing including enrollmentappointments, term.
• Supervised and scheduled up to 8 student workers, including leading success efforts and drivingengagement for positive work experiences.
• Restructured the veterans benefits processing and redesigned forms to cause an increase in veteransatisfaction and fewer debt letters.
• Developed a social media plan and presence for the Registrar's office.

• Manage the social media accounts for the brand
• Create, Write, Edit and Design Marketing Material
• Assist the owner with special projects
• Devise innovative ways to increase the social media presence of the brand

• Tutor individual students to improve their writing, verbal, and mathematics skills
• Teach 3 hour long SAT prep courses with 10-25 students for 6 week sessions
• Creatively present course information in fun and engaging ways
• Proctor SAT exams given by Revolution Prep

• Manage the daily operations of the Student Service Center and team of five Student Services Associates, including duties related to registration, enrollment, and student accounts.
• Prepare and disseminate mass communications from Enrollment Services, including campus-wide and targeted emails, brochure design, and social media.
• Coordinate with The Office of Student Financial Assistance for inquiries related to registration, student accounts and enrollment.
• Manage the Veteran's Benefits Program
• Prepare and conduct training and orientation materials and presentations for all constituents, including internal and external CUA staff, students, and parents.
• Explain and interpret university policies and procedures regarding registration and billing with all constituents including internal staff, university departments, students, and parents.

• Utilize thorough knowledge of federal regulations and institutional policies toresolve inquiries, problems, and concerns relatedto financial aid, student accounts, registration, and veterans’ benefits
• Developed and Presented New Student Orientation presentation to 900 students that increased student satisfaction of workshop by 25% in one year
• Counsel students and parents regarding sensitive issues regarding financing and continuing enrollment
• Perform as acting supervisor and receive any escalations during this period
• Analyze processes and recommend policy and administrative changes tosupervisors that promote efficiency

• Restructured the Scholarship Program
• Organized and Maintained SJT Scholar historical data
• Organized Monthly meetings and community service opportunities
• Facilitated contact with SJT alumni and current scholars
• Coordinated educational opportunities with scholars

• Exhibited knowledge of Marvin Center and related venues
• Provided customer service to University clients and Non- University Clients
• Scheduled events and conferences in the Marvin Center
• Created scheduling process flow chart and helped in revision of the scheduling process for the Marvin Center

Doctor Of Education - Edd

Master Of Forensic Science

Bachelor Of Arts (B.A.)

Certificate

Education record