• Determine scope of work in partnership with clients through hackathons or organizational diagnoses• Conduct focus groups and interviews with key stakeholders and subject matter experts to accurately assess needs and potential solutions• Lead working sessions with clients and other instructional designers to build solutions real time• Manage stakeholders internally and externally to ensure timelines are met and deliverables maintain high quality standards• Collaborate with stakeholders to build and deliver data-driven learning and development journeys to address business demands• Design development courses, webinars, workshops, and supporting instructional materials leveraging adult learning theory aimed for senior leadership in areas such as leadership development, wellbeing, disruption, and hybrid work to boost team effectiveness and team performance• Conduct follow-up studies to evaluate the impact of solutions for continuous improvement

• Design learning and communication courses, webinars, workshops, and supporting instructional materials to influence the employee experience in areas such as diversity, equity, and inclusion; change management; and onboarding, leveraging a variety of multimedia training platforms and methods• Consult with clients to determine organizational needs• Evaluate the impact of solutions and continuously improve them

• Own employee engagement planning and implementation process by conducting research and data collection on employee engagement opportunity areas (surveys, focus groups) and determine associated interventions.• Act as program manager of internal Career Development Program, including curating and facilitating monthly career development sessions, building and maintain relationships with SME’s and Consultants, and facilitating internal development events (Lunch and Learns, Career Fair, etc).• Oversee organizational job shadowing program, including career coaching interested individuals and facilitating connections with applicable departments and mentors. • Communicate change initiatives organizationally and with senior leadership. • Continue conducting Analyst II responsibilities, including performance management, facilitation of DISC, and implementing e-learning engagement strategies.

• Facilitate organizational change to blended learning methodologies.• Manage performance management system (Wingspan) and provided necessary coaching and training on proper performance evaluation.• Develop strategies to ensure 100% training compliance for all Authority employees. • Act as an internal consultant to identify change opportunities organization-wide to improve employee engagement and satisfaction. • Conduct surveys and focus groups to identify necessary cultural initiatives and interventions. • Conduct career coaching sessions utilizing DISC and StrengthsFinder.• Facilitate new employee onboarding, work with subject matter experts (SME’s) to make modifications and improvements, and ensure seamless new hire experience.• Act as project manager for several aspects of internal Career Development Program, including monthly career development sessions, eLearning courses and internal Career Fair.• Design and facilitate several instructor-led professional development courses. • Assist with the development, administration, and action planning involved in the annual Employee Engagement Survey.• Create and implement training evaluation processes and procedures, and integrate feedback into future courses.• Partner with key stakeholders to plan and execute team-building initiatives• Construct the framework for creating and assigning e-learning curriculums within the LMS. • Administer all functions of LMS (Greenlight) and all associated e-Learning content.

• Implemented level 1 and 2 training evaluation initiatives for both e-learning and ILT trainings, as well as provided a framework for incorporation of level 3 training evaluation metrics.• Assisted in the creation of a competency model framework for curriculum design.• Conducted analytics related to training effectiveness through the usage of SPSS.• Facilitated the migration from one LMS (LearnCore) to another (MindTickle).• Maintained successful implementation of the LMS and all associated e-Learning content by creating, publishing, and archiving e-learning courses; managing and assigning training curricula and certifications; and monitoring learner accounts and groups.• Collaborated with the LMS vendor to provide ongoing technical support to learners and trainers. • Coordinated instructor-led training events, including new hire orientations, advanced sales training events, and leadership development training events.• Utilized Articulate for Instructional Design.

• Utilized organizational diagnosis methods to identify areas negatively impacting organizational health, efficiency, and effectiveness. • Worked in collaboration with organization leaders to complete the organizational diagnosis and propose possible interventions with consideration to time, cost, culture and return on investment.• Developed a survey to measure supervisor and staff satisfaction and collect feedback.• Conducted interviews and focus groups with subject matter experts as a means of data collection.• Provided expert knowledge on organization development, change management, and performance evaluation. • Presented findings to organization leaders and executive team.• Proposed intervention methods and action plan to be implemented by the executive team.

• Utilized Instructional Systems Design (ISD) and the ADDIE model to create training initiatives and materials for a number of company initiatives; including company safety, HIPAA compliance, and intern development.• Connected with Subject Matter Experts (SME's) to ensure quality of content in training deliverables.• Coordinated several training events, including remote training for executives and hiring managers.• Created a Dashboard to track and graphically display training data (employees trained, number of training hours completed, etc) on Excel.• Created training tracks to be completed by employees on Grovo Delta. • Worked on a team dedicated to coordinating and executing a three-day Hackathon; including arranging meals, acting as an ambassador, and organizing extracurricular activities (scavenger hunt, cocktail contest, Snapchat contest).• Involved with planning several work/life balance initiatives and fitness initiatives for the 7th best company to work for in LA, including a Health Week, a Biggest Loser Challenge, and a Step Challenge for remote employees.• Co-ran Intern Summer Program and coordinated several intern events including executive lunch and learns, large scale team-building exercises, and socials.• Organized social media for a “Girls Who Code” event.

• Involved with development of a new hire training orientation focused on education of organizational mission/statement and organizational goals/ culture.• Source resumes from Indeed, Careerbuilder, and Monster.• Examine resumes to determine candidate job fit/ organizational fit.• Candidate outreach via phone and email.• Screening of candidates to determine job interest and organizational/ role fit.• Creation of letters of outreach to potential candidates.