Whitney French, Cams work email
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Whitney French, Cams personal email
Proficient Fraud Analyst with a customer service-focused background that includes experience in the Fintech, Start-up, E-commerce, Retail, and Restaurant spaces. My educational background includes a Bachelors Degree in Liberal Studies (Math Option) from California State University, Dominguez Hills where I graduated Magna Cum Laude. While I did not pursue teaching as planned, my professional and educational background have provided opportunities to hone skills that include critical thinking, problem-solving, data analysis, organizational skills with attention to detail, flexibility, being a team player, ability to lead a group/team to achieve a goal, effective communication, time management, workforce management, process building, customer satisfaction, etc.At my core, I am a diligent worker that is passionate about whatever I dedicate myself to. I am an emotionally intelligent professional and a team player with a firm belief in growth and development. In whatever role I serve, it is of utmost importance to me to be a resource to the customer and to my peers, always open to sharing my knowledge in support of the company and my team, and dedicated to implementing creative solutions that improve the efficiency and accuracy of the product/organization.
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Financial Crimes Analyst IDave Jan 2024 - PresentLos Angeles, California, Us -
Fraud Operations AnalystDave Mar 2022 - Jan 2024Los Angeles, California, Us-Manages day-to-day money movement reviews such as Direct Deposit, In-App Transfer Reviews, RDC Reporting, and Negative Balances-Analyzes and investigates abnormalities or suspicious patterns based on existing guidelines that may be indicative of fraudulent activity-Provides support to Member Success to assist in resolving escalations and user complaints-Process incoming communications from partners/vendors to address inquiries related to fraud -Collaborates on project efforts across the team that include the implementation of new processes/rules designed to help mitigate fraud and fraud losses -
Loss Management AnalystDave Oct 2021 - Mar 2022Los Angeles, California, Us-Works closely with our Member Success team to resolve internal dispute andtransaction activity related escalations-Contributes to the development, documentation and maintenance of our standardoperating procedures and best practices for dispute & fraud management-Responsible for protecting sensitive consumer data-Responsible for tracking investigations for timely completion by providing statusreports, including relevant quality metrics-Transaction monitoring - per our terms of service and operating procedures-Monitoring high volumes of data related to card transactions & chargebacks andanalyzing trends within the data - related to incoming disputes and other card activity -
Customer Success Resolutions Team LeadDave Dec 2020 - Oct 2021Los Angeles, California, Us-Proposing and implementing process improvements based on member feedback and available metrics/analytics-Monitoring member escalations along with troubleshooting, identifying solutions, and communicating directly to members.-Researching and responding to high-level complaints including regulatory and consumer complaints-Documenting and tracking escalation trends-Monitoring of bug triage boards -Ensuring that members that reach out via all channels are responded to appropriately-Systems support and optimization recommendations for member success tools including, but not limited to, CRM, internal dashboards, IVR, and other third-party integrations.-Being a Dave expert with a strong understanding of our products and industry-Collaborate internally to share customer insights and product feedback to applicable internal teams-“Subject Matter Expert” support for team members -
Customer Success AgentDave Dec 2018 - Dec 2020Los Angeles, California, Us -
Workforce Management CoordinatorThrive Market Jun 2016 - Jun 2017Los Angeles, California, UsResponsibilities include: -Provide daily reporting to leadership on attendance and performance -Real time queue monitoring and resource allocation-Collect, analyze, and summarize data trends-Communicate time-off request approvals and denials-Create daily schedule for call center-Maintain Zendesk views and reporting -
Member Services SpecialistThrive Market Jan 2016 - Jun 2016Los Angeles, California, UsResponsibilities include:-Provide support and service to members via phone, email, and chat.-Communicate the value of the Thrive Market membership and how it can help members lead a healthy lifestyle so that shoppers maintain their annual membership.
Whitney French, Cams Skills
Whitney French, Cams Education Details
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California State University-Dominguez HillsLiberal Arts And Sciences/Liberal Studies
Frequently Asked Questions about Whitney French, Cams
What company does Whitney French, Cams work for?
Whitney French, Cams works for Dave
What is Whitney French, Cams's role at the current company?
Whitney French, Cams's current role is Financial Crimes Analyst at Dave.
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What schools did Whitney French, Cams attend?
Whitney French, Cams attended California State University-Dominguez Hills.
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