The Cellar Door is located in the Old Mill building at the intersection of Water, Main, and Center streets in historic downtown Garrettsville.The Cellar Door interior is designed as a comfortable space to catch up with friends, cruise free wi-fi, or host a private event. Our place pays tribute to the rich history of Garrettsville and surrounding communities. The multi-level cafe offers the choice to take in the activity of downtown through an outstanding view, find a quiet nook on the cellar level, and coming this spring - enjoy some fresh air by Eagle Creek on our outdoor patio. www.cdcoffeeco.comwww.facebook.com/cellardoorcoffeeco

Manage Corporate Internship Program inclulding offers, onboarding, orientation, end of assignmentpresentations, offboarding, and conversion for 250 participants across business and engineering programs.Partner with Program and Campus Managers to develop a learning engagement strategy for the corporateinternship program. Assess learning needs and deliver development opportunities through conference calls, social media, in-person events, digital communication, and print material. Maintain an agile project schedule to accommodate real-time content improvements based on feedback and ongoing evaluation.Deliver workshops on early talent development and HR processes in support of the corporate internship program.Conducted SWOT analysis of interview guide management process. Designed and implemented digital interview guides for immediate submission and expediting candidate processing.

Facilitate the use of corporate business models, including the Rockefeller Habits, to lead a team through the process of crafting a vision, defining supporting strategies, planning underlying initiatives, and managing execution. I serve as project lead or key contributor in all of the organization's highest priority projects in the realms of IT, Marketing, Personnel, Building Construction, Content Planning, and Fundraising.Additional responsibilities include recruitment and hiring, analysis and implementation of new workflows and business rules.

Established a culture of genuine customer relationship building, professionalism, accuracy, and efficiency in customer engagement.Performed analysis that led to internalizing the inbound call center. Managed the internalization effort including personnel, processes, and technical components. Project resulted in immediate cost savings and an improved, more consistent customer experience.

My primary responsibilities included data entry and caring for customers through phone and email. I actively identified opportunities to standardize and streamline team processes for an improved customer experience, and implemented those changes for the department.