-Daily interaction with Staples mid-large market B2B customers via phone and email to build stronger relationships while correcting setup and billing issues to resolve past due AR-Collaborate efforts with multiple levels of management within our customers business to identify core issues and opportunity to streamline Staples invoicing-Act as a resource for internal departments and act as an advocate of quality service-Utilize key portfolio metrics such as DSO, % current, and AR> 90 days past due to manage priorities-Key team member to provide ongoing training and mentoring-I have been awarded an Extraordinary Achiever award two times for my performance and success in my role. -I was awarded the 'Shining Star' award for decreasing my 90+ from 5.6% to 2.1% in a quarter-I have also received multiple 'Work Together' awards, which are our values at Staples, twice for my outgoing attitude and willingness to help others around me-Worked with multiple types of personalities in negotiating credit lines, invoicing, and billing-Volunteered for three years with Junior Achievement by teaching grades K-5 about careers and education in business, STEM skills, and money management -Working in AS400, Oracle, Salesforce, GetPaid, and multiple other billing systems

-Constant interactions with T-Mobile customer while providing ourtesy and concern in a timely and knowledgeable manner-Balancing the customer needs with the company policies and standards-Work with the customer so that they could have their phone service and T-Mobile could receive payment-Assisted trainer in new hire training classes, which were 6 weeks long-Quality scored calls made by trainees and assisted in mentoring-Setup payment arrangements or promises to pay while helping the customer and complying with the company’s standards for courtesy, concern, knowledge, and timely resolution-Was promoted within the first six months of employment from an FCR to an FCR II, and then promoted after another year to a Role Model Representative

-To deliver customer satisfaction in and efficient way so that the customer’s received their order in a timely manner and were pleased with the overall appearance/ presentation. -Multitask by preparing salads by order to make sure to deliver the freshest food, preparing drink orders, and having knowledge of the wine selections we offered at the Olive Garden.