I help schools, organizations, and communities connect the dots before tragedies occur so they aren't left connecting them after and asking themselves how they missed it all. My job is to help save lives, reputations, and bottom lines, is there anything better than that?

I had the opportunity to analyze raw survey data and extrapolate findings to examine how health literacy levels of individuals and health literacy rates among aging and rural populations could help to identify health outcomes, potential survey solutions, and the potential for incidents such as falling. Two literature reviews were published for the use in future funded studies.

My day-to-day involves fielding, routing, and solving client questions, but support is so much more than that. I also take "plain" user-generated language and give it a translation so the Development team can better solve the real issue. I then work with members of the Quality Assurance (QA) team to ensure any solution we push to our clients has been thoroughly tested. Once we're satisfied that the solution is the best, I take the technical language and translate it back so our clients can consume it in a helpful way to foster learning. I see every contact with our Support team as a chance to teach a new skill or share a new fact and I don't like wasting those exchanges. I also facilitate our client and employee software training sessions within our proprietary content management system (CMS). Being in a support role first gives me a great insight into what parts of the toolset generate the most questions for our clients as well as how clients are using the toolset everyday, which feeds training sessions and written materials.I do all of this will adhering to industry-specific compliance standards as well as general technology compliance standards, because data is precious.

I still have a little bit of my entertainment business background coursing through my veins and this is where I got to flex those muscles. Hosting events, coordinating travel, and managing memberships kept me pretty busy, but as with any democratic society, all terms must come to an end. Now you'll find me in the stands or at other chapter bars cheering my lungs out. A true fan's work is never done.

If it was online or sponsored by McNally Smith (and maybe a wrapped bus or two) between October 2006 and October 2009, I probably had something to do with it. I maintained and updated content on the main mcanllysmith.edu site, as well as maintained and managed all the social media outlets for the college (MySpace, Facebook, and Twitter), produced and edited much of the video material associated with the college, and administer the online learning environment.Whew, lots of hats, but mostly, getting done what needed to be done.It was here that I became a Forrester Growndswell Award finalist in B2C listening for our work on social media and creating actual conversations between McNally Smith and its customers. Others who received this award were brands like Coca-Cola and NASCAR. The McNally Smith case study was also featured in the book of the same name, Groundswell.