Whitney Wagner Email & Phone Number

Remote

• Managed a team of up to 22 IT Support Staff, fostering a culture of excellence in cybersecurity practices.• Led security compliance efforts, ensuring that all systems and data met industry standards and regulations.• Oversaw security OS updates, whitelisting compliance, and data compliance to protect against cyber threats.• Conducted CCSR Security checks to identify vulnerabilities and vulnerabilities promptly.• Effectively managed IT ticketing for our client and Concentrix ticketing, addressing security concerns promptly.• Designed, implemented, and maintained several pilot programs that streamlined security processes, saving the company time and resources while fortifying digital defenses.

• Provided technical support for cable, phones, and internet services, honing my problem-solving and diagnostic skills.• Diagnosed and resolved customer issues swiftly, demonstrating strong troubleshooting abilities.• Dispatched technicians when hands-on assistance was required, ensuring efficient problem resolution.

• Conducted employment verifications for background checks, reinforcing my attention to detail and confidentiality skills.• Managed highly classified information with the utmost discretion.• Demonstrated proficiency in data entry and verbatim typing when needed, showcasing precision and speed.• Assisted customers with payment issues and inquiries, honing my customer service skills in a fast-paced environment.

Sherman, Tx

• Performed office administration with a focus on confidentiality and data integrity.• Conducted research on deeds, titles, and ancestry for oil leasing clients, highlighting my research skills and commitment to accuracy.• Utilized technology for creating spreadsheets and maintaining precise records, further enhancing my technical abilities.

Denton, Tx

• Managed daily store operations, demonstrating my ability to oversee critical security and operational procedures.• Oversaw cash handling, making change orders, and counting tills and safe drawers, showing financial responsibility.• Provided excellent customer service and handled customer questions and complaints effectively, enhancing communication skills.• Assisted customers with medication orders and insurance inquiries, gaining exposure to healthcare IT security principles.

Bachelor'S Degree, Cybersecurity And Information Assurance

High School Diploma, Recommended Program

Activities and Societies: Marching band, AP courses, Fine arts society, Yearbook editor, Photography club, and Chemistry Club