Christian Whitty Email & Phone Number

Vancouver, Bc, Ca

Vancouver, Bc, Ca

Vancouver, Bc, Ca

Vancouver, Bc, Ca

Vancouver, Bc, Ca

Vancouver, Bc, Ca

Vancouver, Bc, Ca

- Providing solution implementation expertise for net-new and renewing Hootsuite Enterprise clients and leading project launch via combined skill-sets of project management, product implementation, and training delivery- Designing project plans for the launch of new projects, scoping & documenting requirements, coordinating implementation resources between client, internal contacts, and ISVs, and delivering purchased services- Providing social best practices and product knowledge across full range of Hootsuite products including Enterprise, Impact, Amplify, Ads, and SSO services as well as partner platforms such as Talkwalker, Brandwatch, and ZeroFOX to ensure client goals are achieved and client value and ROI is realized - Coordinating and communicating client requests, workflow concerns, bugs, and feature requests with Customer Success, Product Development, and Customer Support teams

Vancouver, Bc, Ca

- Team Lead for a multilingual, multi-regional Support Team with direct reports in London and Bucharest- Ensure regional KPIs are met to contribute to organizational success including 97% Enterprise Customer Satisfaction, consistently achieved.- Provide leadership and ensure direct reports provide high-quality support to clients through knowledge-sharing, training, and regular 1:1s- Identify and action coaching and growth opportunities. Empower direct reports and provide resources to ensure they achieve personal KPIs and quarterly targets.- Work closely with Success and Sales teams on client escalations and expansion opportunities. Identify and prioritize product issues and work with Product Liaison to ensure timely and effective communication and resolution of these issues.- Utilize strong technical knowledge to ensure quality of team tickets and ensure bug tickets are clear and precise.- Work with Senior Manager and extended leadership team to set quarterly targets, identify and improve process inefficiencies, and implement performance improvement strategies for London team.

Vancouver, Bc, Ca

- Lead pod comprised of two agents in London and two in Bucharest- Enable Enterprise clients to utilize Hootsuite to reach their business and communications objectives - Be a product expert in Hootsuite’s Enterprise offerings- Use knowledge and empathy to empower users and develop client relationships- Enable cross-regional team collaboration via in-depth product and process knowledge sharing - Identify coaching, training, and growth opportunities within pod, and strategize to ensure members consistently achieve pod and departmental KPIs- Help drive organizational and departmental objectives.

Vancouver, Bc, Ca

Vancouver, Bc, Ca

- Passionate advocate for our ensuring their product concerns are addressed while achieving organizational KPIs- Strong focus on Enterprise and Billing queues, with experience in client escalations- Lead deputization including task delegation, escalations, and outage procedures when Shift Lead

- Production and post-production work on a series of lab instructional videos commissioned by University of Alberta’s Department of Electrical and Computer Engineering.- Cover illustration of My Brother Mercy and Twenty-Seven by Shayne Woodsmith and ongoing illustration of a large-scale graphic novel in collaboration written by Shayne Woodsmith.- Completed branding/logo design for Brown Paper Packages Ice Cream, based out of Vancouver.

Cupertino, California, Us

- Worked in both the West Edmonton Mall and Southgate Centre Apple Store locations, with positive customer feedback.- As a Genius, performed hardware repairs, software troubleshooting, and was an integral part of repairing relationships and reconnecting Apple customers with their products. Role involved simplifying complex functions (or malfunctions) and communicating these to customers.- Previously served as a Specialist working with both iPhone sales and the business team, as well as Family Room Specialist where I trained customers on how to use their Apple devices and software (iWork, iLife, Final Cut, etc).

Cupertino, California, Us

Cupertino, California, Us

Bachelor Of Management, Marketing

Business Administration Diploma, Marketing