Hank Lavoy Email & Phone Number

Spring, Tx, Us

Houston, Texas, United States

Houston, Texas

Responsible for the management and development of MSP/VMS service offerings for two large ONG organizations with a global footprint and a budget that exceeds $200M.Lead, challenge and inspire a team of six to consistently deliver high-quality customer service and operational excellence to our program users.Responsible for identifying, developing and implementing key program initiatives, which demand critical and strategic thinking that impacts the evolution of the business and provides continuous improvement opportunities.Build quality partnerships with participating suppliers. Manage service delivery processes including strategic business plans, issues lists, and budgets. Manage the service level agreements and key performance indicators to ensure quality delivery along with contractual compliance.

Houston, Texas Area

Manage the entire procure to pay life-cycle for contingent labor programs.Responsible for operational excellence and day-to-day operations including creating and delivering of strategic initiatives.Responsible for expedient issue resolution, management of the on-going relationships and communication with hiring managers as well as the vendor community.Ensure client satisfaction through frequent interactions with managers and stakeholders and identify potential business development opportunities for contractors, projects or services.Review and improve processes by implementing best practices and make recommendations on efficiencies while maintaining account integrity within the client organization.Implement and manage vendor performance, which includes quarterly scorecards, leader boards, business reviews and performance improvement plans.Set and manage performance expectations with staff; provide training, motivation and encourage professional growth.

Houston, Texas Area

Work with clients and program teams to develop and execute strategic action plans to drive optimal performance and program optimization activities.Conduct global program assessments to evaluate current program performance and value creation relative to quality, cost, efficiency and risk.Serve as a subject matter expert on best practices, industry trends and market conditions.Advisor to the business on risk mitigation, cost savings, quality, performance initiatives.Develop program metrics and performance scorecards to monitor impact and optimize ROI.Developed strategic account management plans and organizational tracking tools designed to track performance and monitor program goals and activities.

Houston, Texas

Responsible for overall management of the VMS/MSP program for Chevron with a budget of over $100M dollars.Responsible for contract negotiations, supplier selection and program optimization which resulted in a 75% decrease in the supplier base and net savings of over $2.5M dollars.Identify and establish key relationships with client sponsors and program end users which resulted in program growth of over 12% annually.Identified, recommended and implemented program for admin/clerical and industrial labor categories.Mediate and respond to program disputes concerning suppliers, internals, and end clients.Accountable for setting performance expectations and managing a customer support staff.Responsible for analyzing program data and metrics and making recommendations that drive value and increase program adoption through the supply chain.

Mba, Organizational Human Relations

B.S., Human Resources