• Achieved 100% adherence to SLA targets by monitoring and resolving issues with end-of-day (EOD) batch jobs, ensuring smooth night shift operations and timely job completion.• Identified and resolved multiple recurring EOD job failures, providing valuable nightly reports and analysis.• Collaborated with cross-functional teams to troubleshoot and fix a critical database performance issue, leading to a 30% improvement in application performance.• Delivered exceptional client support by promptly addressing inquiries and concerns related to Java services.• Resolved over 80% of reported Java-related issues within SLAs, ensuring minimal disruption to application performance.

• Managed a group of five developers, boosting team productivity by 40% and completing projects earlier than expected to boost client satisfaction by 25%.• Developed and executed new services for the promotional SMS distribution system, which increased SMS delivery success rates by 50%.• In order to notice server incidents 60% faster and manage them before they had a significant impact, new alerts were created using bash script for the purpose of monitoring application-servers. This allowed us to reduce downtime for important applications by 90%.• Developed and implemented a new database design, which led to a 30% improvement in query performance and a 20% decrease in the use of server resources.• Regularly reviewing the code and putting best practices into practice led to 100% code coverage and a 50% drop in bug reports.• Customer retention increased by 20% as a result of cross-functional teams' collaboration in gathering requirements and developing solutions that address business demands.

• 60% improvement in the performance and delivery of the promotional SMS system led to a 50% rise in SMS delivery success rates and a 20% overall improvement in customer satisfaction.• Client portal's backend and frontend optimization led to a 30% increase in load speed and an 80% drop in bounce rates.• A 95% customer retention rate and a 50% increase in recurring business were the results of modifying the code base to conform with client regulations.• Regular code reviews and the application of best practices resulted in 100% code coverage and a 50% decrease in development time.• Customer retention increased by 25% as a result of cross-functional teams' collaboration in gathering requirements and developing solutions that address business demands.

• SDLC was introduced, resulting in a 40% decrease in development time and a 20% improvement in software quality.• Negotiated price and fees for the management of API services, which resulted in a 30% cost savings while guaranteeing the continuation and improvement of services, increasing customer satisfaction by 25%.• Overseen the adoption of cloud-based services, which cut IT infrastructure expenditures by 50% and increased system uptime by 30%.• Regular performance reviews and training programs were carried out, which resulted in a 90% retention rate and a 40% boost in worker productivity.• Designed and carried out a survey to gauge customer satisfaction, which had an 80% response rate and increased customer satisfaction by 25%.

• Collaborated within a team-oriented environment to develop two software solutions that were customized for business needs, increasing customer satisfaction by 30%.• System downtime was reduced by 25% as a result of the design and implementation of highly available, scalable, real-time, and secure systems utilized by more than 1000 clients.• Following high-quality development criteria, solutions were delivered on time, within budget, with a 95% success rate, and with a 20% decrease in development expenses.• Several REST and SOAP APIs were integrated in accordance with business requirements, increasing system performance by 40% and decreasing API response times by 50%.

• Developed a consumer-facing online gateway, which increased website traffic by 25% and customer engagement by 20%.• Errors in asset management were reduced by 15% as a result of maintaining an asset database and tracking changes.• As directed by the IT Manager, actively engaged in pertinent ad hoc IT initiatives, resulting in the timely and cost-effective completion of 3 projects.• Carried out additional tasks and obligations that were roughly commensurate with the function as requested from time to time by my line manager, which increased team communication and led to a 10% boost in team productivity.

• Maintaining a database for more than 10 clients while adding 500 new and updated records per day allowed for the creation of accurate and current client data.• By adopting conventional procedures or returning incomplete papers to the team leader for resolution, I fixed data entry errors, cutting the mistake rate by 20%.• Effortlessly and precisely entered data using a keyboard, with an average accuracy rate of 95%.• Consistent and high-quality data entry was achieved by maintaining the data entry requirements and adhering to the data program methodologies and procedures.• 100% client data security was achieved as a result of maintaining customer confidence and securing operations.• Added to the team's effort by doing pertinent tasks when needed, which increased team productivity by 15%.