Jeffrey Jimenez

Jeffrey Jimenez Email and Phone Number

Technical Support / Customer Support / Data Analyst / Reporting Analyst / Virtual Assistant @
Jeffrey Jimenez's Location
Philippines, Philippines
About Jeffrey Jimenez

Jeffrey Jimenez is a Technical Support / Customer Support / Data Analyst / Reporting Analyst / Virtual Assistant at - Freelance. He is proficient in English and Tagalog.

Jeffrey Jimenez's Current Company Details
- Freelance

- Freelance

Technical Support / Customer Support / Data Analyst / Reporting Analyst / Virtual Assistant
Jeffrey Jimenez Work Experience Details
  • - Freelance
    Technical Customer Service Representative
    - Freelance Mar 2015 - Present
  • [24]7
    Technical Support Representative Ii
    [24]7 Oct 2014 - Feb 2015
    Region Vii - Central Visayas, Philippines
    -troubleshoot Advance Internet issues real time -Schedule dispatch team for replacement or home visit -Provide upgrade for Internet Speed Connection -Take supervisory calls
    View
  • Convergys
    Senior Technical Specialist
    Convergys Oct 2010 - Oct 2014
    Region Vii - Central Visayas, Philippines
    evaluate calls, chats and emails on daily basis -take supervisory chats and calls -provide real time coaching and feedback to Tier 1 agents -send reports daily, weekly, monthly (Performance, Company Updates, Scores, etc) -conduct training to newly hired employees before endorsing to operations -conduct Operation Evaluations -update Knowledge based tools -attend Client business calls (bi-weekly)
  • Teletech
    Technical Support Representative
    Teletech May 2009 - Mar 2010
    Region Vii - Central Visayas, Philippines
    -assist customers in setting up their HP All-in-One Printers to their devices-assist customers in setting up their home network-process replacement for hardware issues-provide assistance in software installation issues-schedule escalations for Triage
    View

Jeffrey Jimenez Education Details

Frequently Asked Questions about Jeffrey Jimenez

What company does Jeffrey Jimenez work for?

Jeffrey Jimenez works for - Freelance

What is Jeffrey Jimenez's role at the current company?

Jeffrey Jimenez's current role is Technical Support / Customer Support / Data Analyst / Reporting Analyst / Virtual Assistant.

What schools did Jeffrey Jimenez attend?

Jeffrey Jimenez attended University Of Cebu.

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