Mike Carson Email and Phone Number

DEDICATED CUSTOMER SERVICE LEADERWith a passion for delivering exceptional customer experiences, I lead a team of Customer Account Analysts to ensure that positive experiences are at the heart of everything we do. My role involves confirming that customer product, commercial, and scheduling needs are met with precision and care.ORDER MANAGEMENT EXPERTI manage the full order lifecycle, from entry to shipment, actively overseeing production schedules to achieve organizational targets while meeting customer needs. My responsibilities include generating engineering requests, conducting thorough technical and commercial reviews, and facilitating large project orders to ensure timely customer submittals & approvals.PROBLEM SOLVER I thrive on architecting solutions to production obstacles and evaluating ways to meet customer needs ahead of standard lead times. I maintain emphasis on continuous improvement and identify system enhancements to streamline order processing and configuration. COLLABORATIVE TEAM PLAYERI pride myself on building strong relationships, engaging in cross-functional teamwork with outside/inside sales, administration, IT, engineering, manufacturing, planning, purchasing, quality, assembly, machine shop, repairs, shipping, and stock room. As a member of the product rationalization group, I provide insights to maintain focus on products and product features most relevant to serving our customer needs.

SALES SUPPORT SPECIALIST-Field client communications, analyze wide ranging requests, and provide timely solutions including product selection, quotations, and order processing-Support internal company stakeholders including sales engineers, management, engineering, production, and customer service-Product expert for entire company product line-Travel to client sites for installation, training, troubleshooting, and service-Exhibit at industry trade shows -Train new team membersPROJECT MANAGER-Coordination of concurrent high value projects throughout order lifecycle-Verify orders meet detailed technical specifications-Generate proof of conformity reports subject to engineer review -Manage team to meet project timelines with reports, purchases, engineering, and productionPROCESS OPTIMIZATION TEAM-Collaborate with cross-discipline team to analyze current-state processes; eliminate inefficiencies/offline process and leverage the ERP system -Work with stakeholders, subject matter experts, and IT to identify future-state processes that accomplish priority objectives-Scope new system requirements, implement through IT resources, and train users on future-state systems and processNEW PRODUCT DEVELOPMENT TEAM-Collaborate with sales, marketing, engineering, quality, and manufacturing to interpret marketing and support needs relative to new product design-Iterative discussions with and periodic reporting to upper management on progressISO 9001 AUDITOR-Produced detailed audit finding reports CRM UPGRADE ADMINISTRATOR-Identify user system needs, develop specifications, and scope needs to IT personnel for implementation in Epicor-Continuous testing to analyze IT solutions and provide best possible user experience-Scope report requirements, query development, and testingWEBSITE ADMINISTRATOR-Architected two generations of site design - Wordpress, HTML, PHP, SQL, Javascript, CSS-Development of serial number lookup tool-Ongoing site maintenance

Programmed nuclear security computer client/server based software system for intruder detection and plant access (VB, SQL, Access, C++). Interfaced existing and newly designed equipment with third party hardware and software. Developed project planning in every phase of system design. Identified hardware and software requirements. Established technical proposals. Devised cost analysis reports. Performed system design using software tools. Constructed detailed test procedures, supervised manufacturing, edited technical manuals for many projects.