Over the past 7 years, I have held various roles across industries, starting from sales and support to becoming a Senior Customer Success Manager. I've worked extensively in SaaS, compliance, and application security, serving high-profile clients across APAC, EMEA, and North America. My experience at Appknox and Sprinto enabled me to manage portfolios ranging from $1.5M to $2M in ARR, handling various Fortune 500 companies, SMBs, and startups. I specialize in:👉 Customer onboarding and customer lifecycle management 👉 Product Support and Optimizing Adoption 👉 Renewals, Upsell, Cross-sell 👉 NPS and CSAT As I move forward in my career, I am passionate about leveraging my experience to help businesses scale through customer success strategies, data-driven insights, and proactive support. My goal is to continue driving value for my clients and making a significant impact in industries like SaaS and beyond. I’m excited about opportunities that allow me to collaborate with cross-functional teams, manage large portfolios, and help businesses maximize their potential.Markets Handled: APAC, EMEA, and North America 💸Portfolio Size: USD 1.5M ~ 2M🗓️ Book my calendar: https://meetings.hubspot.com/nmitra