I am working as a Co-founder and Chief Product Officer at Hyberlab where we provides custom solutions to individuals and corporates based on their need. Hyberlab is the laboratory where products are build, tested and maintained.

Provided technical support to clients on a range of cPanel-related issues, ensuring timely resolution of customer inquiries through the Support Ticket & Chat.Specialized in troubleshooting common issues faced by web hosting clients, including:-DNS Issues: Assisted with setting up and troubleshooting DNS records (A, CNAME, MX, SPF/TXT, SRV records) and managing nameserver configurations for domain accessibility.-Email Functionality: Resolved issues related to email… Show more Provided technical support to clients on a range of cPanel-related issues, ensuring timely resolution of customer inquiries through the Support Ticket & Chat.Specialized in troubleshooting common issues faced by web hosting clients, including:-DNS Issues: Assisted with setting up and troubleshooting DNS records (A, CNAME, MX, SPF/TXT, SRV records) and managing nameserver configurations for domain accessibility.-Email Functionality: Resolved issues related to email delivery, access (via Webmail, POP3/IMAP setup), email bouncing or being blocked, and SPAM management, including troubleshooting Exim logs for delivery issues.-Website Accessibility: Helped clients resolve issues like website downtime, errors (404, 500 internal server errors), and slow loading speeds by troubleshooting through cPanel.-WordPress Management: Installed, configured, and migrated WordPress sites, identifying Theme and Plugin conflicts and guiding client about the possible resolution.-Backup & Restoration: Supported clients with backup and restore requests using cPanel's JetBackup, ensuring data integrity and recovery.-SSL Certificates: Assisted in SSL certificate installation and renewal processes for domains using Let's Encrypt or other providers, ensuring secure HTTPS connections for clients’ websites.-File Management: Guided clients in managing their files through cPanel's File Manager, including tasks such as managing FTP accounts, file permissions, and restoring accidentally deleted files.-DNS Propagation & Site Accessibility: Provided guidance and troubleshooting for clients dealing with -DNS propagation delays, ensuring proper setup of DNS records for smooth website access.-General cPanel Assistance: Handled other cPanel-related requests, including managing addon domains, parked domains, databases, and resource usage queries. Show less