It Analyst
Atlanta, Georgia, Us
IT Analyst at HD Supply serving as consultant for technology trends, reporting and analysis of changes, and implementing readiness and preparation for 20/20 Oracle projectSenior Oracle Business Analyst * Oracle E-Business Suite Analysis and Support for Warehouse / Construction Supply Training and troubleshooting issues in Warehouse Management/Inventory System, Procurement, Financial, CRM, and Supply Chain modules. Assigning roles/access and abiding in according to SOX compliance. * Technical Analysis / Consulting for Project and Warehouse Technology Readiness for ERP implementation and national rollout* Served as single point of contact for escalated requirements from Whitecap Branch managers. Sent questions to business and documented responses.* Management and support of VPSX, Enterprise Output Management Solution for ERP printing.* Prepare and deliver solutions, recommendations, or alternatives that address existing and potential trouble areas in technology across the organization. * Manage project activities, ensuring that timelines and budgets are achieved.* Advanced Level 2/3 IT Support for multiple PC issues Senior Level 2 Global Support * Support for Global Support Center which provides remote and on-site support for 11 Lines of Business under the HD Supply branch of companies* Second level support for remote issues involving remote access, VPN, Page 3 of 4 outlook and Exchange issues, Blackberry issues, terminal emulation issues, printer issues, operating system problems and more* Advanced account administration on Exchange 2003 Server, Active Directory, Citrix Enterprise Management Server, Blackberry Enterprise and Administrative Servers* Creation and Deletion of Windows accounts, access modification to AD Groups and File Shares* Executive desktop support for Directors, VP, Senior VPs, and CEO. * Remote Support using LanDesk Management tools* Hardware repair on Dell and HP Laptops and imaging via PXE Server, Disc or VBoot process.