Implementing Process Improvement and Quality Assurance experience into the Software Development Life Cycle (SDLC) and the Agile Framework for continuing process improvement. Experience in SharePoint Administration, SharePoint development, and Technical Editing provides support the team and customers. I collaborate with cross-functional groups to provide support and information when needed regarding correcting non-compliances or possible process improvements.Past experience has broadened my knowledge to mentor less experienced team members to understand their role on the team and how to handle day to day activities.As new processes are implemented. I dedicate time to train both in house stakeholders and customer users. This information provides the intent of the new process and how it will benefit the user.I have used a variety of tools to perform my duties and also to provide support. These include SharePoint, JIRA, ServiceNow, Tableau, and the Microsoft product suite.