•Administer New Hire Activities weekly including Offer Letters, background checks, Drug Tests, I-9 Verification, and orientation. •Set up interviews and conducted phone screenings and reference checks for DNA Solutions USA Inc. •Update the HR Digital Database to be more effective. •Create cyclical reports for Company Leadership weekly and monthly. •Conduct employee Exit Interviews. •Oversee the Calendar events including holiday celebrations and random moral boosts. •Make travel arrangements for flights and hotels for New Hires and Interviewing Candidates. •Partner with IT to update service requests to streamline processes including Onboarding, Offboarding, Status changes, and workforce requests. •Run random and cyclical audits of HRIS (Paycor), and Benefit Vendors (Metlife, Hartford, Unum) to verify information is correct across all sites.•Assist with Payroll, running payroll with the HR Business Partner.•Provide assistance to employees on requests and questions or redirect them to appropriate resources including such things as paycor usage, timeclock, PTO, Benefits, and employee interactions. •Utilize programs and websites: Microsoft Office Suite, E-Verify, Paycor, Bloom Growth, Metlife, Hartford, Unum, DISA crimcheck, CRG Compliance Resource Group, HPI Tpa Health Plans Inc.

• Lead the Federal Work-Study Program (FWSP): coordinating the placement of students, communicating with FWSP partners, and ensuring the proper documentation for the agreements.• Administer new hire onboarding, communicate required training, 90-day evaluations. • Utilizing programs: Application Extender, E-verify, Ultimate Kronos Group (UKG), DocuSign, and Microsoft Suite for tracking and processing employment actions.• Greet and assist all customers entering the Human Resources office. • Post and track recruitment requisitions in the Cornerstone system. • Explain interviewing to hiring managers.• Run background checks on new hires via Truescreen or OSBI.• Utilize Banner system for payroll biweekly actions and create initial electronic personnel action forms (EPAFs) as assigned.

Manager of Human Resource Operations • Developed training programs tailored to the needs of the franchise and corporate. • Strategically planned and created weekly schedules for an average of 65 employees each week to meet changing quarterly sales and increase schedule efficiency to 80% or higher and lower overtime by 30%. • Oversaw all human capital needs including Interviews, hiring, onboarding, and training, to reduce 12-month trailing turnover by 40%.• Developed onboarding packets to ensure “Best First Month” and a completion rate of 79% of basic training completed in 30 days. • Maintained employee confidential documentation and stored official documents in an organized and trackable manner.• Ran evaluations semi-yearly for all veteran employees and 30/90-Day for all new employees. • Tracked and analyzed labor and sales using McDonald’s systems and own-created Excel sheets to meet goals of increasing annual sales by 3-5% and reducing labor by 2% year over year. • Encouraged employees to take ownership and initiative in creating, delegating, and executing ideas. • Utilized McDonald’s own systems: HRIS (people data warehouse), ATS (Mchire sponsored by OLIVIA AI, People Matters), QSR (QSR Softreports, QSR softdotcomm,) and training programs (FRED, MCDcampus).• Facilitated McDonald’s training workshops. • Advocated for employee resource groups and adoption of new technology.• Trained other Department managers in the local franchise system.

• Ran shifts to increase sales by an average of 4% on each floor ran. • Utilized Excel to track personal sales and times.• Decreased average order time to 135 from store average of 170 seconds.

• Came in as Crew trainer to learn Local Franchies Policies.• Lead the Crew trainer team. • Trained all employees on policies and safety procedures.

• Interacted with residents to maximize their effective living and studying conditions in the Dorms.• Point of contact for keys and mail.

• Created schedules for a yearly average of 120 employees to meet production and labor needs of 23% or lower.• Headed the safety committee of 10 employees to ensure a safe and respectful workplace score of 85% or better on annual inspections. • Processed employee performance reviews to increase productivity and engagement. • Created and modified routines for better execution of each shift.

• Trained all new employees on company policies and procedures.• Led area of the store as appointed. • Headed the Crew Trainer Team.

• Assisted customers.1st job