Will Sullivan Email & Phone Number

Fayetteville, Arkansas, US

• Responsibilities included leading Washington Regional Medical System in Laboratory Services, Space Planning and Construction, Maintenance, Environmental Services, Safety, Security, Emergency Management and Property.
• Successfully completed $75MM of renovations and new construction within Surgery, Cath Labs, Sterile Processing, Endoscopy, Radiology, Dialysis, Lab, Cardiology and the Central Energy Plant. Project delivered on-time.
• Led land purchase and master planning process for a 40 acre campus expansion that included a remote hospital location
• Through contract renegotiations and implementation of community COVID-19 testing, increased gross laboratory charges by $30MM in 2021
• During the COVID-19 emergency, successfully completed both Joint Commission and CAP laboratory accreditation surveys with no condition level findings

Fayetteville, Arkansas, US

• Implemented mobile CMMS software that has allowed maintenance staff to eliminate paper and increase productivity by 10%
• Re-structured EVS department by creating a tiered position hierarchy for frontline staff that promotes continued education, career growth and staff retention

Altamonte Springs, FL, US

• Responsibilities at Gordon Hospital and Murray Medical Center included Construction, Plant Operations, Maintenance, Clinical Engineering, Environmental Services, Safety, Security and Property Management (2 hospitals.
• Led $35MM capital renovations within Surgery, Radiology, Cardiology, Oncology, OB, ENT, Rehab and Primary Care
• Increased HCAHPS cleanliness scores from the 55th percentile to the 84th percentile at Gordon Hospital and from the 86th percentile to the 97th percentile at Murray Medical, the highest score ever for both locations
• Within 12 months, improved internal customer satisfaction scores across all departments by an average of 10%

Atlanta, GA, US

• Member of Emory Clinic's Management Development Program that involved leading cross-functional projects within Facilities Management, Finance, Service Management, Patient Financial Services, Patient Access, Human.
• Managed facilities and support services for all Emory Clinic locations across Georgia ($30MM operating budget, 200+ clinics, 2 million square feet)
• Designed and implemented a wireless panic alarm system at check-in desks that notified local authorities and leadership of emergency situations

Atlanta, GA, US

• Areas of responsibility within Emory Clinic Facilities Management included: operating and capital budgets, property management, construction, maintenance, security, safety, environmental services, patient.
• Led the construction and renovations of 25+ clinics and ambulatory surgery centers with capital budgets totaling over $50 million
• As part of a corporate cost cutting initiative, negotiated $1 million in annual cost savings from contractor spend through contract negotiations and labor rate adjustments
• Justified and led the 8 FTE expansion of the patient transportation department within Emory University Hospital and Emory Clinic, decreasing average patient transport times by over 65%

Atlanta, GA, US

• Served as the project manager for all new construction and renovation projects
• For over 2 million square feet, designed and automated a space allocation and rent report that reflected budgetary information down to the individual room level, increasing the ability for clinical administrators to.
• Implemented a wireless temperature and humidity monitoring system for all operating rooms, pharmacy freezers and pharmacy refrigerators within Emory Clinic (250+ sensors)

Atlanta, GA, US

• Completed an 18-month leadership development program within the departments of the physician billing revenue cycle
• Re-designed insurance and patient refund workflows that increased the amount of refunds processed by 52% while requiring 25% less time
• Completed a cost-benefit analysis on Medicare Crossover claims within the Accounts Receivable team that resulted in claims under $15 being written off, allowing staff to pursue and obtain higher balance accounts
• Managed the space planning and renovation of a 100,000 sq. ft. corporate office, as well as the relocation of 500 employees across 17 departments

Athens, GA, US

Athens, GA, US

Master Of Business Administration (M.B.A.), Concentration In Operations Management

Bachelor Of Business Administration, Finance