William H. Email & Phone Number

Des Plaines, Il

Des Plaines, Il

Integral part of beta testing, training, launching, and support of new scanner product.Planned for and ran training meetings for worldwide partners.Successfully launched the use of Salesforce.com as a means of customer relationship management and the integration with technical support.Responsible for complete knowledge of products, both mechanical and operational.Provided professional level and follow-up support to Scanner Division customers throughout North and South America, Asia, Africa and Europe.Effectively communicated with customers and engineering departments to provide the best resolutions to problems and to ensure customer satisfaction.Departmental Representative in charge of approving product changes and conveying information to the proper support providers.

Recommended Open System product solutions based on customer needs and product fit analysis.Assisted Product Specialist in configuring, pricing and quoting recommended solutions.Provided the final configuration to the Product Logistics Coordinators when an order is placed.Improved process efficiencies turn-around rate by creating a streamlined workflow plan and trained peers on new methodology.Collaborated effectively with the vendor community with the purpose of aligning best practices that ensure quality performance and mutuality of benefits. Analyzed and communicated results and tracked supplier performance.

Facilitated complete implementation of Aloha point of sale system: setup, training and testing of hardware/ software.Trained clients on Data-Wave system throughout the hospitality industry including: Lettuce Entertain You Co., McDonald’s Corporation, PotBelly’s, Gibson’s.Primary consultant for 200 active clients for troubleshooting service issues and escalated calls.Collaborated on sales presentations for prospective clients including, demos of different solutions offerings and customized packages.

Lead & coach the restaurant team of seventy-five employees towards achieving exceptional guest service & employee satisfaction results.Oversee all restaurant operations.Ensure superior service standards are maintained at all times.Ensure the effective utilization and productivity of all colleagues including staff planning, hiring, training & development.Supervised the building and implementation of new point of sale system.