Alstom - Rail - Coaching and supporting leadership team to deliver organisational restructure, stakeholder management, establishing standard ways of working, improving and designing visibility of performance and action plans resulting in better depot operating efficiencies, employee engagement, effective margin management and delivering fleet stability and improved reliability. Proactively identifying areas for improvement by analysis, initiating action to ensure improvements (including design and facilitation of workshops, process mapping, metrics and improvement implementation plans). Providing action focused PMO support for driving progress across all workstreams. Bristol Airport - Aviation - Diagnostic of current state, process mapping and future state for one of the UK Top 10 busiest airports' motor and transport fleet department to meet their ambitious growth plans increase passenger numbers from 10 to 12 million per annum. LRQA Global Assurance – process mapping As Is and creating SOPs for global Human Resources team across different time zones and cultural practices.Royal Mail - British multinational postal service and courier company - Coaching lean ways of working and skills development for local leadership in a 24/7 mail distribution operation. Supporting Geneo - operational excellence experts with experience in implementing Lean and continuous improvement combined with a team of software developers to support operational excellence in the world of Industry. geneo.co.ukPets At Home - UK's largest specialist pet supplies retailer – Diagnose and develop plans for continuous improvement opportunities in transactional support office functions through designing and delivering workshops, process mapping, problem solving, implementation plans and templates for delivery. Coaching Leaders and colleagues develop their own capability. Supporting Robiquity the UK's leading 'pureplay' Intelligent Automation (IA) services provider. robiquity.com

Engaging and coaching people to transform mind sets and performance. Improvement specialist, facilitator and coach

Facilitator for cross functional team developing Business and IT solutions. Designing and facilitating Leadership meetings, workshops, reporting, huddles, and brainstorming sessions to develop great habits and new ways of working to deliver the Review Phase in full.

Tata Steel Europe - Deploying Sustainable Operational Excellence model in operational areas. Specific focus on coaching changes in mindset and behaviours to establish new ways of working and sustainable improvements. Working directly with leaders to transfer knowledge & support their change journey through coaching. Supporting skills development of client SOE coaches.

Lean 6 Sigma consultant with Yodel logistics, working within the internal change team developing Lean capability, engagement, problem solving and embedding process and workplace standards through 5S.

 Reviewing, mapping and improving project management, back office and marketing processes and services Managing projects through the project life cycle, designing and delivering CMS training, creating content and copy for client facing projects.  Coaching and developing lean and process capability to develop business processes, improvements and efficiency to the management team.

Senior Practitioner (Consultant & Coach) delivering Performance Through Engagement by developing the capability of people at all levels to realise sustainable benefits.Utilities -Senior Coach & PractitionerAccountable for the delivery of improvement and capability build programme, stakeholder management, coaches and development of team of client practitioners across two sites Led and trained a multidisciplinary team comprised of continuous improvement specialists Developed business capability with a portfolio of tools and techniques based on Lean methodology Acted as a key interface between internal peers and client stakeholders whilst on site (300 people). Identified business opportunities: including due diligence, forecasting, and costings analyses.Industrial - Area Practitioner & Coach Diagnosed processes, developed KPIs, designed visual management  Improved competency of lean principles through coaching and training Managed the implementation of standardised processes to local branches within seven weeks Coached client director-level staff, focusing on areas for improvement and leadership practices Delivered bespoke business strategies to clients, focusing on sales improvement & problem solving Coached clients and practitioners to develop coaching capabilities  Delivered Employee Engagement surveys and follow up sessions to improve engagement Automotive - Area Practitioner  Coached and trained branch teams in the effective utilisation of lean tools / techniques across 13 locations. Provided support & problem resolution, in addition to leadership for Standard Solution Practitioners Implemented Standard Solution in branches directly with the teams Practitioner  Managing team for inspection of mobile handsets for UK market standards, to meet tight end of year production and financial targets Monitoring and reporting inspection process, adjusting through put as appropriate

Responsible for delivering the supply chain marketing strategy for Unipart Expert Practices via e-marketing, seminar and webinar programmes, corporate website, trade press, partnership programmes and social media.

Office management:  Problem solving day to day issues, identifying and implementing improvements Managing supplies and IT equipment for consultancy Point of contact for remote team and associatesResponsible for project management of office move on time and in budget for 80+ people: IT infrastructure, new furniture, coordinating move of all personnel, physical build, managing multiple contractors, communications and stakeholder management.Support to Change Management Consultants:  Reviewing and streamlining business processes Scheduling training programmes Developing content for courses Managing training associates Negotiating and issuing contracts Monitoring profitability Invoicing Managing and developing content for Living The Brand Consultancy Development Course and facilitation during the course. Supporting ad hoc projects with:  Market research Producing tenders Supporting events and seminars Travel arrangements for consultants Setting up and accommodating new teams at short notice  Facilitating meetingsActing cover for resourcing personnel:  Liaising with agencies and interviews Completing and managing sign off for personnel requisitions Managing induction for new starters including introductions, training, meetings and equipment  Managing associate utilisation and contracts

Supporting three area managers with responsibility for: organising, attending & minuting confidential meetings, sole responsibility for tracking and management of service complaints received by CSCI, liaising with other agencies as part of investigations, including Social Services protection teams, contributed to trialing new national complaints procedure, supporting inspectors with investigations for the area. Discreetly managing contact with complainants and social care providers. Followed by secondment to Complaints Review Service for England. Reported directly to Head of Complaints and Service Improvement.