Tanya Wick Email & Phone Number

Raleigh, North Carolina, United States

* Manage and engage with a book of centralized school district clients across a diverse portfolio of school systems* Embrace the DreamBox Learning value proposition and how it relates to the strategic goals of an educational institution; provide support, actionable advice, and useful content to drive impact* Dynamic guidance of the customer lifecycle, with.

• Serve as a dedicated, knowledgeable, and reliable partner for our enterprise-level accounts
• Support customer-centric training and onboarding programs that result in successful implementations and high user adoption
• The voice of our customers, helping the Product Development team identify errors, bugs, and product improvements based on the requirements and preferences of the customer
• Promote and embrace inMotionNow core values
• Partner with customers to ensure successful implementation and usage of the inMotion platform
• Proactively anticipate user questions and issues through a combination of independent study, investigative programming, and collaborative efforts

• Maintain the success of 50+ clients, facilitating growth towards return-on-investment and KPI’s for email marketing and social media o Email Marketing Expert Certification (August 2018)
• Serve as liaison for design services team to streamline communication between departments
• Utilize Salesforce CRM for management and tracking of account/client data
• Develop strategic email marketing campaigns focused on client industry and goals, deliver on monthly remote calls
• Ensure customer satisfaction through collaboration with all departments encompassing sales, support and design teams
• Create annual account review presentations for clients to evaluate growth, provide future strategy initiatives and implementation

Raleigh-Durham, North Carolina Area

• Achieved advocation for Senior Customer Success Manager (2017)
• Accounted for retention of over $5 Million
• Influential in client projects and catered open communication on development to assure timely delivery of services
• Provides oversight, engagement, and reporting for customer needs, initiatives, calendars, billing, outstanding issues and overall health.
• Maintains knowledge of VST business models, products, platform functionality, and operational protocol.
• Implements all aspects of the customer contract, including billing requirements, content requirements, and the service level agreement.

Raleigh-Durham, North Carolina Area

• Provides oversight, engagement, and reporting for customer needs, initiatives, calendars, billing, outstanding issues and overall health.
• Maintains knowledge of VST business models, products, platform functionality, and operational protocol.
• Implements all aspects of the customer contract, including billing requirements, content requirements, and the service level agreement.
• Organizes and shares customer information and details to support the broader organizational knowledge requirements.
• Provides project management of customer initiatives and communicates clearly around progress ensuring timely delivery of our solutions.
• Recognizes and responds appropriately to escalations and issues of high concern for the customer.

Buffalo/Niagara, New York Area

• Office duties include: Email, updating and maintaining various multiple line spreadsheets, data entry, filing, billing, faxes and data research.
• Responsible for every textbook and course involved in Bryant & Stratton College. Includes updating editions and working with publishers to ensure the most current editions and up to date materials are accurate for each.
• Coordinate, compile and fulfill book orders from all BSC campuses
• Prioritizing workloads for all part-time and seasonal help during each semester start
• Website coordination
• Accounting responsibilities: a) Web shopping cart, b) Purchasing, c) Inventory including multiple physical inventories