Over 15 years of experience in IT Business Analysis, Product Management, Product Design, Requirements Gathering, facilitating communication between Customers and the Business, and between internal departments. Project Management, Technical Support of Software Development, Agile Processes including Scrum and Kanban.• Extensive experience in customer-facing roles including product management, training, pre- and post-sales support of accounts with large, multi-seat/multi-site installations, and technical support.• Ability to decompose complex problems into understandable and practical action plans.• Excellent facilitation, cross-functional communication, and business writing skills.• Requirements gathering, user interviews, defining project scope, requirements analysis, authoring personas, use cases, and functional and non-functional requirements.• Experience with various requirements and issue tracking systems including custom-built web-based tools as well as commercial solutions such as HP ALM (formerly HP Quality Center), HP Service Center, JIRA, and Trello.• Experience creating user flow diagrams, storyboards and wireframes using industry-leading design software including Axure RP, Visio, PowerPoint, Adobe Photoshop, Illustrator, XD, and InDesign.• Strong desire to seek and participate in development opportunities above and beyond day-to-day job responsibilities.• Experience and familiarity with a variety of System Development Life Cycles (SDLC), Object-Oriented Design (OOD), Project Management Methodologies (PMM), and Agile practices.• Experienced with commonly used business productivity software including Word, Excel, and Project.Specialties: Working with users as a valued business partner by bridging the gap between users and developers through research, working with stakeholders, and maximizing the value created by development teams.