We ARC ONE!!We are a Sri Lankan-owned and information technology company specializing in delivering innovative infrastructure and software solutions. We have exceptional pool of team who work diligently to furnish value to our clientele across the country. We help create intelligence businesses for our clientele and a safer world for all.If you are on the hunt for quality IT service providers, ARC ONE is your #1 choice for speed, reliability & expert service.

Previous designation - General Manager• Holding full responsibility of making high-quality investing decisions with an aim to advance the business and increase profits in compliance with legal guidelines and in-house policies to maintain the company’s legality as well as business ethics• Lead a 25-member target-driven focus team in defining win strategies, driving customer/market requirement back to product management, and influencing product investment plans and road maps• Impart strategic direction with the extensive groundwork that helps open new business opportunities for enterprise clients and solutions-based deals in industry verticals that were untapped earlier, such as hospitality, manufacturing, development, exports, textiles, logistics, FSI, etc.• Honored with ‘Manager’s Recognition’ award for strategically winning HPE 2019• Bagged the ‘VMware Emerging Partner of the year’ award in 2019• Awarded ‘Best Performer’ and recognized as Sonic Wall ‘Best Wi-Fi Partner’ for efficiently managing secured wireless solutions in 2017-2018• Received a ‘token of appreciation’ for successfully completing Nawaloka Hospitals PLC Specialist Centre in 2017• Played a stellar role in securing a partnership deal and strengthening existing partnerships with numerous client, including HPE, DELLEMC, LENOVO, ARUBA, Ruckus, CommScope, SonicWALL, Fortinet, NextStream, GTB Technologies, Firemon, Qsan, Trend Micro, Genian Nac, Beyond Trust, Rapid7, LogRhythm, and Darktrace amongst many more• Pivotal role in increasing the company’s revenue from $300K in 2014 to $2Mn current• Tactically recovered losses for the company through complete system integration (SI) and making the company adapt to SI environment

• Proactively guided a team of 8 members to achieve monthly targets; set strategies, determined target vertical opportunities and developed overall sales goals/quotas.• Actively drove strong and sustained profit improvements, by closing business deals, and steering stable departmental operations with a high level of customer satisfaction.• Significantly contributed to deploying the highest number of Fortigate Firewall boxes for the first time ever in Access Engineering PLC, Sri Lanka.• Achieved the project for supplying and installing HP hardware and a backup solution, network and server room infrastructure for Nawaloka Hospitals PLC. The project, a first in a private firm across South East Asia, aimed to employ IT Transformation to improve the Healthcare standards delivered to the patients.

Previous Position: Technical Account Manager• Accountabilities included conducting customer-centric programs related to MS products and technologies for existing and new clients.• Performed tactical marketing, provided sales support and integrated MS-related components of clients marketing events and campaigns to the sales organization; shared a detailed analysis of MS KPIs every month with the leadership team.• Stepped up the professional ladder, got promoted as became the ‘Youngest Brand Manager’ within the Thakral Group.• Won the prestigious Microsoft Volume Licensing deal in Sri Lanka EPG sector for David Pieris Motor Co (DPMC) group legalization on Microsoft in 2013.• Recipient of ‘Rookie of the year’ award in Sri Lanka Thakral Group for exemplary performance, commitment and work ethics in 2011.• Imparted great contribution in winning the first Sri Lanka Government Enterprise Agreement for technical solution architectural design and final Microsoft BOM creation.• Skillfully converted CIC Microsoft EA renewal into a sales opportunity from other Microsoft distributors in Sri Lanka.

• Stepped up the professional ladder, got promoted to a managerial role in Jan 2009, working as the Sales Consultant.• Played a key role in managing MS techno projects, including design, implementation, support and administration for multiple clients across diverse sectors assisted by a 15-member team.

• Handled gamut of tasks, including data backup & recovery performance, restoration, implementing recovery procedures, performance, tuning, regular system backups, etc., ensuring adherence to technical & functional business requirements.• Meticulously provided highest level of customer service ensuring utmost satisfaction by providing technical support during and after installation; tracked and monitored sales & marketing of MS products and kept the Marketing and technical teams updated on latest MS technologies.• Designed core MS infrastructure solutions, drafted technical proposals, conducted technology sessions/workshops, delivered individual/group training sessions and created user-friendly training manuals.

• Root cause analysis, design solutions and propose recommendations.• Design solutions and technical write up for RFPs and tenders.• Setup value additions to existing customers.• Solutions presentations.

• Technical supports for new and existing customers / partners.• Products positioning and infrastructure designing.• SLA supports for customers.• Technical proposal write up and POC.• Technical supports for existing Microsoft customers.

• ICT Administration Tasks.• Managing and maintaining 500 user workstations through help-desk support service.• Maintaining of the PBX / voice system of the site.• Supporting VCON sessions for various meetings and demonstrations.• Attending to all data communication facility installations including network connections , internet, and e-mail connections and faxing.• Handles data backup / restore operations using Veritas 9.0.• Keep track of company’s mini ERP system “iNcito” installation and version upgrade through IIS server.• Project work.• Implementation of the proximity data capturing solution for attendance data.• Brandix windows 2003 project (Upgrade of windows NT to Windows 2003 including core Microsoft technologies).• Research work.• Office automation solution – Using Microsoft Share portal server 2003 and ZetaFax.

• Installing & maintaining CIT (Cheque Imaging & Truncation) project.• Troubleshooting & maintaining the branch networks.• Setup & keep track of FTP Server.• Smooth operation of tomcat server.

• Managing Windows 2000 Server, Printer Server, Linux 9.0 Server, Oracle 9i Server and 35 client computers.• Getting backups of windows 2000 server such as staff data and backups of Tally account software Managing Tally software (Account package software).

• Coordinating all matters pertaining to the foreign delegates from the point of their arrival to Sri Lanka to their departure from the country.• Coordinating all requirements of the foreign delegates at the hotels with regard to the activities at ASOCIO 2004.• Coordinating the ministerial and officers meetings for the foreign delegates at the hotels.• Responsible for registrations of the foreign / local delegates at the conference / workshops at ASOCIO summit 2004 Coordinating with the team leaders / committee members.