Rajitha Wickramasinghe Email & Phone Number

• Key Responsibilities:
• Controlling the outcome, customer satisfaction, schedule, and budget for assigned projects.
• Resource Coordination
• Escalation point/primary contact for operational and client Project Services delivery issues.
• Engage with Sales & Consultants to complete internal and external planning for project delivery.
• help develop project schedules and ensure schedules are communicated to relevant stakeholders.

• Technology-enabled Revenue Cycle Management solutionsKey Responsibilities:
• Service Delivery Management
• Team Development
• Service Reporting & Business Continuity Planning
• Cloud Infrastructure Management (AWS, Azure, VoIP)
• On Premise Infrastructure Management (HRC Data Center)

Colombo, Western, Sri Lanka

• Key Responsibilities:
• Service Delivery Management
• Team development (SD, NOC & Client Services)
• Service Reporting & Business Continuity Planning
• Staff Augmentation & Service Management
• ISO 27001 Compliance Management

• Key Responsibilities:
• ITIL Process Management
• Team development (Service Delivery)
• Customer Health Reporting
• KPI Performance Analysis
• Incident Manager

Colombo, Western Province, Sri Lanka

• Key Responsibilities:
• Pre Sales & On-Boarding
• Technical Service Delivery
• Project Management - Technical
• Account Management
• Service Reporting & Analysis

• Team/SLA Management and Overseeing technical escalation/Operation Improvements, Employee reviews based on performance & Client Engagement.
• Reinforce set operating standards for the process
• Team and Client engagement
• Team growth and development
• Management Information reporting
• Service Level Management

Colombo

• TETRAN is an Aussie based company where I provided L1 & L2 remote support for our corporate clients which involved mainly windows and cisco devices. Key Responsibilities:
• Provide L1 and L2 Technical Support (Remote)
• Provide NOC Support (Remote)

Colombo

• Maintained all client devices, POS machines, printers, all network devices and the PMS where we provided IT support to all internal staff which had a capacity of close to 250 computers...
• Provided internal IT/Security (basic) training to all staff members
• Primary technical escalation point
• Software support (Hotel PMS - IDS Next), MS Office, and other bespoke applications
• Assisted in the setup/implementation of the hotel guest WiFi network
• Implemented a hybrid virtual system using MS Hyper-V

Colombo, Western Province, Sri Lanka

• Key Responsibilities:
• Provided technical remote support to existing clients
• B2C – L1 to L2 Support
• B2B - L2 Support
• SMB Support
• Ticket/CMDB Management

- Provided L1 Support for users at the deployed site - Provided L2 Server maintenance support

- Provided L1 Monitoring and end user support - Site monitoring and reporting (Travel Lodges, Premier Travel Inns and Regent Travel Inns)

- Provided technical assistance (In-House Entertainment System)