Rajitha Wickramasinghe Email & Phone Number

Key Responsibilities: • Controlling the outcome, customer satisfaction, schedule, and budget for assigned projects. • Resource Coordination • Escalation point/primary contact for operational and client Project Services delivery issues. • Engage with Sales & Consultants to complete internal and external planning for project delivery. • help develop project schedules and ensure schedules are communicated to relevant stakeholders.• Liaise among internal/external stakeholders on Scope of Works, Budget and Schedule. • Monitoring and Streamlining the project schedule, Actions, Risks and Issue Register.• Timely updating of project schedules, actions, risks, issues register. • Ensure Change Management best practices are followed.• Ensure Environmental, Operational, Business and Financial risks are considered, monitored and tracked through-out the project life cycle. • Ensure that the project tracking and reporting tools are kept up to date. • To execute the Project Proposal Review process for pre-sales proposals assigned to you.

Technology-enabled Revenue Cycle Management solutionsKey Responsibilities:▪ Service Delivery Management▪ Team Development▪ Service Reporting & Business Continuity Planning▪ Cloud Infrastructure Management (AWS, Azure, VoIP)▪ On Premise Infrastructure Management (HRC Data Center)▪ Vendor and 3rd Party Management▪ Demonstrated competencies and practicing ISO 27001, SOC 2 (Type 1) and HiTrust standards ▪ End User Management (SL, US and PH)

Colombo, Western, Sri Lanka

Key Responsibilities: • Service Delivery Management• Team development (SD, NOC & Client Services) • Service Reporting & Business Continuity Planning • Staff Augmentation & Service Management • ISO 27001 Compliance Management

Key Responsibilities: • ITIL Process Management • Team development (Service Delivery) • Customer Health Reporting• KPI Performance Analysis • Incident Manager

Colombo, Western Province, Sri Lanka

Key Responsibilities:• Pre Sales & On-Boarding • Technical Service Delivery • Project Management - Technical • Account Management • Service Reporting & Analysis • Team Development

Team/SLA Management and Overseeing technical escalation/Operation Improvements, Employee reviews based on performance & Client Engagement. • Reinforce set operating standards for the process• Team and Client engagement • Team growth and development • Management Information reporting • Service Level Management • Identify, Develop process and Business (Sales) planning • Capacity Management

Colombo

TETRAN is an Aussie based company where I provided L1 & L2 remote support for our corporate clients which involved mainly windows and cisco devices. Key Responsibilities: • Provide L1 and L2 Technical Support (Remote)• Provide NOC Support (Remote)

Colombo

Maintained all client devices, POS machines, printers, all network devices and the PMS where we provided IT support to all internal staff which had a capacity of close to 250 computers... • Provided internal IT/Security (basic) training to all staff members• Primary technical escalation point• Software support (Hotel PMS - IDS Next), MS Office, and other bespoke applications• Assisted in the setup/implementation of the hotel guest WiFi network• Implemented a hybrid virtual system using MS Hyper-V• Assisted in the ISO 27001 audit program▪ Software support (Hotel PMS – IDS Next), MS Office and other bespoke applications. ▪ Hardware support (Windows Servers, POS machines, KOT, Dotmatrix and Laserjet printers, desktops and laptops)

Colombo, Western Province, Sri Lanka

Key Responsibilities: • Provided technical remote support to existing clients• B2C – L1 to L2 Support • B2B - L2 Support• SMB Support• Ticket/CMDB Management

- Provided L1 Support for users at the deployed site - Provided L2 Server maintenance support

- Provided L1 Monitoring and end user support - Site monitoring and reporting (Travel Lodges, Premier Travel Inns and Regent Travel Inns)

- Provided technical assistance (In-House Entertainment System)