Wictor L. Clemente Email & Phone Number

Milton Keynes, Gb

- Successfully led Pilot and ongoing expansion projects for a client, executing the following phases: Pre-Sales, Qualification, Planning, Testing and Continuous care. Pivotal factors through the projects included: clear success metrics with goals and objectives- Achieved a 30% expansion in qualified leads by implementing tailored communication strategies and precise product positioning.- Enhanced client qualification processes, resulting in a >10% increase in Annual Recurring Revenue (ARR) through effective problem-solving techniques.- Boosted the pre-sales qualification success rate by 50% by deeply understanding product capabilities and aligning them with client needs.

London, England, United Kingdom

Onboarding and training as well as assisting customers understand the software capabilities by guidance in a hands on approach type. Active listening to queries when dealing with customers to critically analyze the scenario and shape the best strategy, keeping transparency as a core value with clients for as a sustainable retention plan and decision making process.

Milton Keynes, United Kingdom

These are some of the tasks conducted daily in the positionDeveloped customer relationships connecting with our customers through a variety of technology (including video recordings and email) and providing rich insight on their portfolio performance across the product suite.Offered guidance and best practice advice to help customers better use the tools available to them.Provide 1:1 online training to customers who need additional support.Worked closely with other teams to continuously improve the value we provide to our customers.- Managed and worked with extensive data using Excel- Managed customers database and imported energy data related files using the right format.- Structured and managed platform environment for internal tests and data manipulation to fit the requirements of tailored users.- Assessed customer needs and modified existing databases running tests on databases and making modifications.- Run respective tests on databases and making modifications to determine and correct issues.- Automated customer database to receive data instantly on recurring basis.- Collected information by meeting with database architects and administrators to determine client system limitations for capacity and load for Energy data processing projects.- Assisted with the creation and training customer on building BI reports and dashboard.

Milton Keynes, United Kingdom

Conducted thorough tasks within the test process prior to enabling the software to external clients, including Jira project process and tracking test results accordingly. Worked alongside project manager to discuss possible risks and how to avoid these.- Perform QA testing to ensure tasks are completed as documented and verifying that changes are bug free.- Understanding, checking and updating information about orders and channels purchased via multiple methods as well as analysing the processes for allocating credit accordingly.- Identifying risks within the platform that could negativelly impact the business for order process.

Cambridge, United Kingdom

Responsible for the premises resources including employees, cashflow and guests. Maintaining the service and operational efficiency when delivering with value.

Delivering customer support across the business in multiple languages, maintaining SLA's and business to clients relationship.

Bachelor Of Science - Bs, Business Administration And Management, General

Activities and Societies: International Business Society - Treasurer Course Representative - 1st and 3rd Year Dissertation.

Bachelor Of Science - Bs, International Business

Activities and Societies: ERASMUS Exchange Student Winter Semester Abroad