• Designed various marketing collateral, including menus, business cards, and flyers, while adhering to brand standards and guidelines• Created social media tiles for announcements, seasons greetings etc.• Designed custom packaging to boost brand recognition and managed outsourced production• Collaborated with their design team to establish consistent branding across marketing materials and strengthen brand recognition

• Acted as a first point of contact for all visitors and guests• Delivered exceptional customer service, extending courtesy, respect and discretion to all customers• Improved business operations by regularly providing feedback to the business owner, resulting in positive outcomes such as increased efficiency and streamlined processes• Consistently provided tailored solutions to customers while maintaining adherence to company policies• Collaborated and communicated with team… Show more • Acted as a first point of contact for all visitors and guests• Delivered exceptional customer service, extending courtesy, respect and discretion to all customers• Improved business operations by regularly providing feedback to the business owner, resulting in positive outcomes such as increased efficiency and streamlined processes• Consistently provided tailored solutions to customers while maintaining adherence to company policies• Collaborated and communicated with team members, ensuring everyone was on the same page to minimize complaints• Informed customers of our monthly promotions and loyalty programs to encourage return visits• Liased and communicated effectively with team members and customers from diverse social, cultural and age backgrounds• Filed and maintained records and documents, ensuring their accuracy and confidentiality using the assigned Microsoft Office software• Scheduled and confirmed appointments accurately using PowerDiary software, resulting in fewer missed appointments• Managed multiple phone lines and answered incoming calls in a timely and efficient manner• Maintained a clean and professional reception area• Managed inventory supplies for the shop’s daily operations, ensuring timely receipt and proper storage• Processed cash and EFTPOS transactions with accuracy and speed, ensuring seamless transaction and minimizing wait times• Performed data entry tasks Show less

• Planned social media activity including content, collaboration and promotions• Used tools such as Adobe Illustrator and Adobe Photoshop to produce graphics for multiple media types including social media, website, banners, signage, and menus• Monitored client engagement levels of in-house events via social media and internet platforms using tools such as Google Analytics and Instagram Insights to determine what worked for the audience, facilitating optimisation for subsequent… Show more • Planned social media activity including content, collaboration and promotions• Used tools such as Adobe Illustrator and Adobe Photoshop to produce graphics for multiple media types including social media, website, banners, signage, and menus• Monitored client engagement levels of in-house events via social media and internet platforms using tools such as Google Analytics and Instagram Insights to determine what worked for the audience, facilitating optimisation for subsequent contentsManaged brand presence for social media and other digital platforms (Facebook, Instagram, Google My Business, business website)• Oversaw photo library and maintained up-to-date data• Maintained and updated customer database and media contact list• Developed and maintained good working relationships with suppliers, media and other key stakeholders Show less