Complaint Handling Manager
Current
Aug 2022 - Present
AeroLeads people directory · profile
Widia Ningsih Email & Phone Number
Complaint Handling Manager at Fasset - ISO 9001:2015 Internal Auditor
at
Fasset
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Complaint Handling Manager at Fasset - ISO 9001:2015 Internal Auditor
Location
Jakarta, Jakarta, Indonesia
Company size
Who is Widia Ningsih? Overview
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Quick answer
Widia Ningsih is listed as Complaint Handling Manager at Fasset - ISO 9001:2015 Internal Auditor at Fasset, a company with 23 employees, based in Jakarta, Jakarta, Indonesia. AeroLeads shows a matched LinkedIn profile for Widia Ningsih.
Widia Ningsih previously worked as Complaint Handling Manager at Fasset and Complaints Handling Manager at Fasset. Widia Ningsih holds Bachelor'S Degree, Public Administration from Universitas Negeri Padang.
Company email context
Email format at Fasset
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Fasset
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Profile bio
About Widia Ningsih
With nearly a decade of professional experience in customer service spanning diverse industries such as banking, gaming, beauty technology, e-commerce, cloud and datacenter, and crypto, I have honed my expertise in addressing customer inquiries, requests, and complaints with precision and care. Over time, my role has evolved beyond frontline customer service to include the evaluation of service quality delivered by customer service agents.I have been entrusted with implementing Quality Assurance measures to maintain high CSAT scores and ensuring the continuous improvement of service quality. This includes conducting thorough assessments of agent performance, providing constructive feedback, and generating detailed reports on productivity and service excellence.My journey in customer service has equipped me with not only the skills to deliver exceptional customer experiences but also the ability to drive organizational excellence through strategic quality management. I am passionate about leveraging my expertise to contribute positively to organizations and enhance customer satisfaction levels. I am eager to explore potential career opportunities and would be delighted to discuss further. Please feel free to reach out to me via DM or email at iwdnancy@gmail.comI look forward to engaging in a meaningful conversation with you.
Listed skills include Leadership, Social Media, Public Speaking, Policy Analysis, and 25 others.
Current workplace
Widia Ningsih's current company
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Fasset
9 roles
Widia Ningsih work experience
A career timeline built from the work history available for this profile.
Complaints Handling Manager
As a dedicated Complaint Handling Manager at Fasset, I am entrusted with ensuring that customer service quality consistently meets and exceeds expectations. My responsibilities include meticulously monitoring and scoring interactions between customer service agents and clients, with a focus on delivering exceptional experiences. I compile comprehensive.
Aug 2022 - Jul 2024
Customer Service Supervisor
Overseeing daily operations and ensuring exceptional service delivery. Expertise includes recruiting and training new team members, crafting effective schedules to optimize coverage, and establishing key performance indicators (KPIs) to drive continuous improvement. Regularly provide detailed reports to department heads, offering insights to enhance.
Jul 2021 - Aug 2022
Project Manager
Seasoned Project Manager adept at orchestrating successful project lifecycles from inception to completion. Skillfully prepare and procure all necessary resources, meticulously vetting vendors and fostering strong relationships to ensure project success. Adept at assembling high-performing teams through effective recruitment strategies and fostering a.
Mar 2021 - Jul 2021
Costumer Service And Sales Supervisor
Managed daily operations encompassing sales and service, including the creation of agent work schedules and payment links for efficient transactions. Instrumental in motivating and guiding agents to exceed sales targets while maintaining a response time of under 10 minutes for service inquiries. Implemented rigorous training programs for new agents.
Sep 2020 - Mar 2021
Workforce Management Specialist
During my tenure at Tokopedia as a Work Force Management professional, I was responsible for meticulously setting weekly working schedules for Tokopedia Care agents in Jakarta and Semarang, leveraging forecasts provided by the team. Additionally, I facilitated agent training schedules as requested by the Operations Manager, generated comprehensive.
Jun 2020 - Sep 2020
Senior Customer Succes Executive
During my tenure at Zenyum, I fulfilled a multifaceted role encompassing service, sales, and after-sales support for our product. On a daily basis, I engaged with leads provided by the Marketing team, articulating product details over the phone. Upon client interest, I coordinated meeting schedules, accompanied them to gather further information from.
Sep 2019 - Jun 2020
Customer Support Lead
Pt. Indo Digital Sukses Sejati
During my tenure at PT Indo Digital Sukses Sejati, I was entrusted with the responsibility of overseeing the Customer Support team to ensure timely response, processing of requests, and resolution of complaints across various channels including WhatsApp, Website, Email, Social Media, and Marketplaces, in adherence to service level agreements (SLAs)..
Jun 2018 - Sep 2019
Customer Service Representative
During my tenure at HSBC spanning over 3 years and 6 months, I consistently provided accurate and expedient information on credit card services, efficiently processed customer inquiries and requests via phone channels, adeptly managed customer complaints, and actively engaged in sales initiatives, promoting additional benefits such as Personal Loans and.
Dec 2014 - May 2018
Team & coworkers
Colleagues at Fasset
Other employees you can reach at fasset.com. View company contacts for 23 employees →
SR
Sakinah Ridzuan
Colleague at FassetKuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
View →
TM
Thisara Mudalige
Colleague at FassetDubai, United Arab Emirates, United Arab Emirates
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JM
Jacob Monama
Colleague at FassetPretoria, Gauteng, South Africa, South Africa
View →
AB
Anizon Batse
Colleague at FassetManila, National Capital Region, Philippines, Philippines
View →
MM
Muhammad Mudassar
Colleague at FassetIslāmābād, Pakistan, Pakistan
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RK
Rukiye Karakuş
Colleague at FassetIstanbul, Istanbul, Türkiye, Turkey
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AE
Ashley Elizabeth Morwitzer
Colleague at FassetLas Vegas, Nevada, United States, United States
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SR
Sefcho Rizal
Colleague at FassetBali, Indonesia, Indonesia
View →
IH
Ibrahim Hasani
Colleague at FassetPakistan, Pakistan
View →
AA
Aleena Ajaz
Colleague at FassetIslāmābād, Pakistan, Pakistan
View →
Sakinah Ridzuan
Colleague at FassetKuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
View →
TM
Thisara Mudalige
Colleague at FassetDubai, United Arab Emirates, United Arab Emirates
View →
JM
Jacob Monama
Colleague at FassetPretoria, Gauteng, South Africa, South Africa
View →
AB
Anizon Batse
Colleague at FassetManila, National Capital Region, Philippines, Philippines
View →
MM
Muhammad Mudassar
Colleague at FassetIslāmābād, Pakistan, Pakistan
View →
RK
Rukiye Karakuş
Colleague at FassetIstanbul, Istanbul, Türkiye, Turkey
View →
AE
Ashley Elizabeth Morwitzer
Colleague at FassetLas Vegas, Nevada, United States, United States
View →
SR
Sefcho Rizal
Colleague at FassetBali, Indonesia, Indonesia
View →
IH
Ibrahim Hasani
Colleague at FassetPakistan, Pakistan
View →
AA
Aleena Ajaz
Colleague at FassetIslāmābād, Pakistan, Pakistan
View →
3 education records
Widia Ningsih education
Bachelor'S Degree, Public Administration
Bachelor'S Degree, Public Administration
Bachelor'S Degree, Public Administration
FAQ
Frequently asked questions about Widia Ningsih
Quick answers generated from the profile data available on this page.
What company does Widia Ningsih work for?
Widia Ningsih works for Fasset.
What is Widia Ningsih's role at Fasset?
Widia Ningsih is listed as Complaint Handling Manager at Fasset - ISO 9001:2015 Internal Auditor at Fasset.
Where is Widia Ningsih based?
Widia Ningsih is based in Jakarta, Jakarta, Indonesia while working with Fasset.
What companies has Widia Ningsih worked for?
Widia Ningsih has worked for Fasset, Wowrack Indonesia, Wifirepublic.Id, Rata.Id, and Tokopedia.
Who are Widia Ningsih's colleagues at Fasset?
Widia Ningsih's colleagues at Fasset include Sakinah Ridzuan, Thisara Mudalige, Jacob Monama, Anizon Batse, and Muhammad Mudassar.
How can I contact Widia Ningsih?
You can use AeroLeads to view verified contact signals for Widia Ningsih at Fasset, including work email, phone, and LinkedIn data when available.
What schools did Widia Ningsih attend?
Widia Ningsih holds Bachelor'S Degree, Public Administration from Universitas Negeri Padang.
What skills is Widia Ningsih known for?
Widia Ningsih is listed with skills including Leadership, Social Media, Public Speaking, Policy Analysis, Sales, Start Ups, Costumer Succes, and Data Analysis.
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