Customer Support; Customer Management; Quality Assurance & Support; Bookings; Inquiry; Service Recovery; Complaint Handling; Complicated Case Management; Claims Handling; Cross-functions alignment and coordination for problem resolution; Escalated Issue Resolution; Tracking; International claims; New Hire Onboarding; case by case root cause analysis for complaints handling; Customer Ownership Group Lead

As Agent handle every complaint from Customer regarding export and Import which any issues; Delay shipments, Damage/Broken and missing (unallocated shipment), give more attention for handling and update for progress. coordinate with Clearance, warehouse and Billing teams to make smooth shipments. Prepare the supporting docs for claim process or offer win win solutions to customers based on service recovery.handling claim process, claim report, dispute case handling.

• searching and maintenance data based new customers• Verifying orders, including customers' personal information and payment details.• Contacting customers by phone or email to answer queries and qoute rate• Maintaining and updating sales and customer records.• Compiling monthly sales reports.• handling open account, help walk in customer • Supporting the sales department with other administrative tasks.