Widya Mayesti Manurung Email and Phone Number

Take an active role in coordination with IT units to analyze IT service needs and SLAs in agreement between IT and users, which includes aligning service process flows with application capabilities.Analyze the IT services provided in the service catalog run properly and meet user expectations by reviewing handling, service catalog utilization and existing SLAs.Analyze and evaluate the results of discussions with all divisions to maintain the SLA Group of services provided to users in compliance with the established SLA and review the results of the satisfaction evaluation (perception survey) of all divisions towards the SLA Group.Analyze customer satisfaction at Head Office, Domestic and Overseas Branches through Customer Satisfaction Surveys and provide feedback on availabilities and service quality improvements based on voice of customer to improve IT performance and service levels.Actively providing IT Goes to Branches (IT GTB) services by providing solutions to IT problems that are periodically carried out. IT GTB is an onsite visit to Branches (Smartbranch and Kovensional) to improve the quality of IT services by gathering information of complaints and needs of Branches.Compiling and analyzing the implementation of the Intergroup Promoter Score (IGPS) Survey, SLA Survey and BOD Survey.