Wienardo Tan Email & Phone Number

Jakarta, Indonesia

- Maintaining positive relationships with clients through managing projects, resolving issues, and improving service quality- Responsible for the service delivery quality and performance metrics- Handling client escalations and providing effective communication to stakeholders- Managing project from planning, schedules, and deliverables completed within budget andtimeline- Identifying project risks and issues, maintain risk register, and issues logs- Understanding customer needs and identifying upselling/cross-selling opportunities with ourofferings- Working with Account Sales teams to validate project scope and solution proposed, reviewSOW and resource requirement

Jakarta, Indonesia

- Establish strong relationships with the Client and Business Unit Stakeholders.- Be responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts.- Work closely with the Service Delivery Management and Vendor Management teams to identify methods or purchase and procurement, establishing evaluation criteria, evaluating alternative options and assisting with the decision to select the most appropriate vendor/supplier.- Develop and manage an annual operational budget and work with the Commercial Team, ensure that monthly and pass through billing happens.- Consult the Legal Representatives within NTT Ltd and ensure that all contract escalations are addressed with contract governance.- Review all proposals delivered to the client and ensure that growth objectives within the account are in line with Dimension Data’s overall growth objectives and serve the best interest of the client.- Contribute to pre-sales processes by providing information, determining the effort required to deliver and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client.- Collaborate and engage with a variety of stakeholders, including the Business Review Board members, the monthly Account Forum with the respective Business Units and the Steering Committee to ensure the delivery of services against the agreed Service Level Agreements.- Drive service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements.- Partner with the organization to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilized.

Jakarta, Indonesia

- Establish strong relationships with the Client and Business Unit Stakeholders.- Be responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts.- Work closely with the Service Delivery Management and Vendor Management teams to identify methods or purchase and procurement, establishing evaluation criteria, evaluating alternative options and assisting with the decision to select the most appropriate vendor/supplier.- Develop and manage an annual operational budget and work with the Commercial Team, ensure that monthly and pass through billing happens.- Consult the Legal Representatives within Dimension Data and ensure that all contract escalations are addressed with contract governance.- Review all proposals delivered to the client and ensure that growth objectives within the account are in line with Dimension Data’s overall growth objectives and serve the best interest of the client.- Contribute to pre-sales processes by providing information, determining the effort required to deliver and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client.- Collaborate and engage with a variety of stakeholders, including the Business Review Board members, the monthly Account Forum with the respective Business Units and the Steering Committee to ensure the delivery of services against the agreed Service Level Agreements.- Drive service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements.- Partner with the organization to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilized.

Jakarta, Indonesia

- Provide consulting, design, implementation and support in Security and Application Delivery Technology.- Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical design.- Responsible for providing a detailed technical design for enterprise solutions.- Lead Medium to Large implementation project.- Works with and under the direction of the Project/Technical Manager and with customer nominated representatives.- Provides technical support and input on the application of technology to a defined business segment.- Provides advice on solution and integration opportunities to defined segments.- Provides technical leadership on specific integration activities that are part of an engagement.- Provides planning and design support for the development of solution architectures that will be implemented in a multiple system environment.- Communicates across client community, and is viewed as adding value.- Contributes to knowledge tools and communities, and ensures project learnings are documented and shared.- Helping Presales team for doing Proof of Concept and Solution Design.- Participates in the selling process and works with sales/principals on pre- sales activities.

Jakarta, Indonesia

Provides pre-sales activities, covered FSI sector, handled Multiple Network Solutions such as: - Cisco (Router and Switch, Data Center (Nexus), Firewall (ASA with FirePOWER))- HP Networking (Router and Switch)- F5 Networks (GTM, LTM, ASM (Web Application Firewall), WebSafe (Anti-Fraud))- Blue Coat Systems (ProxySG, PacketShaper)- Riverbed (SteelHead (WAN Optimization))- Palo Alto Networks (Next-Gen Firewall)Provide insight and best-practice information on technical matters of product and solutions including:- Product and Solution Specifications.- Product and Solution Capabilities.- Comparative advantage of the product and solution.- Proof of Concept (PoC).- Integration of the product and solution.Provide technical advice and recommendation to support the development of technical proposal.Support technical presentation.Provide and find the answers to the prospective client's questions on technical aspects of the products and services.

Master Of Science (M.Sc.), Information Technology, 3.54

Final Project: Design and Implementation of Pollard’s Rho Algorithm Attack on Elliptic Curve Cryptography.

Bachelor'S Degree, Information System, 3.22