John Wiggins Email & Phone Number

Oklahoma City, Ok, Us

Portland, Oregon, United States

Experienced operations manager and team leader skilled at workflow optimization, conducting market analysis, managing strategic partnerships, and improving customer experiences. Passionate about employee/employer relationships, and how aligning those goals can lead to mutually assured success.Team Leadership & Development • Mentored staff, established performance benchmarks, and conducted performance reviews.• Created and instituted a formal review process for staff across all departments.• Promoted job openings, reviewed applicants, conducted interviews, and hired new staff.• Onboarded staff into their new roles, and into the organization as a whole.Department Management• Managed day-to-day operations of a six person team.• Ensured all customers received high quality service, keeping in line with the organization’s goals.• Developed store policies to codify the process for resolving customer issues.• Set departmental goals to improve customer experiences and grow the company’s market share.Operations Management & Strategy• Managed inventory levels, reconciliation, and warehouse management.• Improved the re-ordering processes, to simplify purchasing and receiving.• Optimized shipping logistics systems and procedures, to reduce costs and expedite fulfillment.• Analyzed competitor and market landscapes, to determine better market positioning.Business Relations• Established strategic partnerships with more than 30 vendors.• Negotiated advertising partnerships to optimize brand exposure, within budget.• Cultivated and maintained wholesale account relationships.• Directed events campaigns with partners, to maximize visibility and engagement with customers.

Portland, Oregon, United States

Provided high quality sales listings and customer service. Boosted productivity and sales through process improvements and enhanced customer service. Sought out additional responsibilities while maintaining existing duties.Key Accomplishments• Created a streamlined workflow, which increased productivity, uniformity and quality of listings.• Restructured inventory systems for improved product visibility and simplified order fulfillment. • Instituted protocols to reduce negative customer experiences and formalize the return process.

Oklahoma City, Oklahoma, United States

Running a small business specializing in quality vintage goods, requires a diverse skill set and an entrepreneurial mindset. Being organized, communicative, adaptable, and passionate has been key to my success. By becoming a trusted source for curated analog goods, I have leveraged my can-do attitude, taught myself new skills, and maintained a positive experience for my growing customer base.Key Accomplishments• Developed a brand identity, aesthetic, and style.• Conducted market research to determine item history, value, and demand.• Provided exceptional service through timely fulfillment and proactive communication. • Ensured positive client experience on more than 1400 sales.

Oklahoma City, Oklahoma, United States

Photographed, edited, cataloged, and organized historical land records. Ensured project success by maintaining daily communications with clients.Core Duties• Cataloged tens of thousands of photo/document collections.• Managed project deadlines and update clients throughout the process.• Adapted between working independently and on teams, traveling onsite as needed.Workflow Management• Adjusted workflow to varied conditions (i.e., restricted lighting, delicate materials, etc.).• Streamlined image processing to decrease time and improve product consistency.• Proactively identified issues to resolve record discrepancies and maintain quality control.Client & Project Management• Communicated daily with multiple clients.• Developed accurate and efficient project management skills.

Master Of Arts - Ma, Organizational Sciences

Coursework included: Organizational Change, Leadership, Strategic Planning, & Employee Engagement

Bachelor Of Arts - Ba, Psychology

Coursework included: Intro to Organizational Studies, Industrial Psychology, Psychological Tests and Measurements, Intro to Human.