Design, develop, implement and coordinate systems, technical policies, procedures, and programs for IT and the organization. Manage information technology and computer systems.Plan, organize, control and evaluate IT and electronic data operations. Ensure security of data, account access and backup systems. Develop and maintain project implementation and training program for employees and volunteers of organization. Oversee IT Support systems, including help resources, knowledgeable, ticketing system.

Made professional technical decisions at the process level using critical analysis of data, available technologies, resources, department objectives and policies, and evaluated the relevancy and consequences of those decisions. Documented best practices to improve productivity and decrease errors in service integration and launches. Advised, counseled, and guided technical solutions for all departments and executives. System administrator for company infrastructure including Customer Relationship Management.

· Launched/Developed/Manage elimination of Co-Source Help-desk and implemented full On-Site customer Call Center and Service Center· Launched/Developed/Manage the on campus Service Center· Responsible for providing high level personal, technical assistance/guidance for high profile departments and individuals,faculty, staff, and administrators including VIP customers such as department VPs and employees of the Presidents office· Supervise full time Service Center Employee, mentoring, and coaching of daily activities· Manage Work Study Employees in both the Service Center and Call Center· Blackberry/PDA/iPhone/iPad/setup and support· Back up for the IT User Services Director· Continuos Development Service Improvement Plan· Project Manager for work study employees and the Service/Call Centers· Develop training program and train work study employees· Manage and assist team members in critical circumstances to efficiently and quickly solve problems