Ana Rose Wiklanski Email & Phone Number

Phoenix, Arizona, United States

Provide direct client care in 1:1 and group settings utilizing a combination of intensive teaching and natural environment training arrangements.Follow the prescribed behavioral skill acquisition and behavior reduction protocols.Collect, record, and summarize data on observable client behavior. Effectively communicate with parents and caregivers regardingclients progress as instructed by the Board certified Behavior AnalysisUtilize safe and appropriate handling procedures when working with clients.Maintain client confidentiality.Maintain a clean, safe, and organized work and therapy.

Provided primary customer support to internal and external customers in a fast-paced environment.Educated customers about billing, payment processing and support policies and procedures.Maintained up-to-date knowledge of product and service changes. Applied highly effective selling skills while properly engaging and presenting solutions to the customer.

Scottsdale, Arizona

Manage ticket inventory by ensuring timely and accurate processing of ticket consignment and tickets purchase requests. Recruited, hired, mentored and trained staff members on procedures, policies, duties, and cutomer care methods. Implemented escalation procedures to effectively handle time- sensitive matters.Generated reports of findings to help management with making key decisions for the company.Developed and updated tracking spreadsheets using Excel.Assisted various departments with change by communicating new improvement plans and expectations.Worked in tandem with executive leadership to better understand business process and initiate improvements, helping the overall goal for the company.

Rosemont, Illinois