We bring AI to the real human world. The Born Digital All-IN-ONE platform allows you to: - Automate inbound and outbound interactions with AI-powered Virtual Assistants- Analyze customer conversations across all channels- Bring your brand to life with Digital Humans100+ B2B clients in more than 7 countries (Samsung, AXA, ERSTE, Volkswagen Financial Services, Netia, and many others)

- Led the development and maintenance of cutting-edge conversational AI software solutions by aligning closely with functional and technical requirements- Analyzed intricate requirements, providing critical insights for optimal solution design- Drove the creation of comprehensive documentation, ensuring transparency and completeness- Consulted and proposed innovative technological solutions, contributing significantly to organizational growth- Proactively acquired expertise in… Show more - Led the development and maintenance of cutting-edge conversational AI software solutions by aligning closely with functional and technical requirements- Analyzed intricate requirements, providing critical insights for optimal solution design- Drove the creation of comprehensive documentation, ensuring transparency and completeness- Consulted and proposed innovative technological solutions, contributing significantly to organizational growth- Proactively acquired expertise in emerging information technologies, ensuring a forward-thinking approach- Coached and supported colleagues, fostering a culture of agile, knowledge sharing, and collaboration Show less

- Facilitated a shared understanding of topics and features within the Agile Team, enhancing team cohesion- Orchestrated effective team meetings and external interactions, ensuring seamless organization and moderation- Identified and swiftly resolved risk factors and blocking points at the team level, ensuring project progress- Owned and meticulously managed an accurate team backlog, driving refinement and prioritization efforts- Ensured traceability and transparency of feature… Show more - Facilitated a shared understanding of topics and features within the Agile Team, enhancing team cohesion- Orchestrated effective team meetings and external interactions, ensuring seamless organization and moderation- Identified and swiftly resolved risk factors and blocking points at the team level, ensuring project progress- Owned and meticulously managed an accurate team backlog, driving refinement and prioritization efforts- Ensured traceability and transparency of feature development through meticulous documentation and tools- Proactively supported the coordination of releases, collaborating closely with other Product Owners- Shared expertise through proactive communication and best practices, enhancing team effectiveness- Demonstrated clear and compelling presentation skills tailored to diverse audiences- Leveraged creativity to navigate complex situations, ideas, and solutions, focusing on customer needs Show less

- Set up the robust technical infrastructure for chatbots, utilizing Dialogflow, Google Cloud Platform, and various channel connections- Conducted extensive training sessions for chatbots, specializing in Natural Language Understanding (NLU) with Dialogflow- Evaluated potential use cases and provided crucial support to countries during and post rollouts- Delivered actionable insights through analytics and reports using tools like Chatbase- Provided tool training to stakeholders,… Show more - Set up the robust technical infrastructure for chatbots, utilizing Dialogflow, Google Cloud Platform, and various channel connections- Conducted extensive training sessions for chatbots, specializing in Natural Language Understanding (NLU) with Dialogflow- Evaluated potential use cases and provided crucial support to countries during and post rollouts- Delivered actionable insights through analytics and reports using tools like Chatbase- Provided tool training to stakeholders, ensuring effective utilization of resources- Offered 1st level support, including bug fixing, and ensured efficient 2nd level support processes- Maintained project integrity in JIRA, contributing to streamlined project management Show less

- Played a key role in the technical management and ongoing administration of local IT and Business software systems- Created and maintained detailed documentation and diagrams, ensuring a comprehensive understanding of systems- Led and actively participated in IT/Business-related project teams, collaborating with contractors and partners- Provided crucial IT support for manufacturing and office users, contributing to smooth system operations

- Installed and configured computer hardware, software, systems, networks, and printers- Monitored and maintained computer systems and networks, responding promptly to service issues- Provided comprehensive technical support across the company, both in person and over the phone- Conducted timely repairs and replacements of equipment, ensuring optimal functionality- Tested and successfully implemented new technologies