- Assist, research, resolve, and de-escalate Google Cloud Platform customer issues through effective ownership.- Develop a broad understanding of a customer’s implementation of Google Cloud technology by reviewing, reproducing, troubleshooting possible root causes, or escalating customer reported issues.- Work as part of a team of specialists and engineers that provide 24-hour customer support.

Windows Server:- Installing and configuring Windows Server 2000 - 2019- Managing and troubleshooting Windows Server systems- Decommissioning or upgrading older OS versions- Administering and maintaining environment, monitoring performance- PowerShell and CMD for scripts and administration- Knowledge of TCP/IP, DNS, DHCP, VLAN, AD, GPO- Preparing and performing Windows Server patchingHyper-V:- Installing and configuring Hyper-V hosts- Managing and troubleshooting Hyper-V environment- Decommissioning or upgrading older virtualization platforms- Deploying and decommissioning VMsVMware:- Managing and troubleshooting vSphere 5.5 - 6.7 - Maintaining and keeping environment up to date using Update Manager- Deploying and decommissioning VMsWork on incidents, change requests, problem ticketsCreating work instructions and documentation

Server and networking managementWebsite management and troubleshootingMaintenance and troubleshooting of workstations

Maintenance and troubleshooting of workstations