Wiktoria Saternus Email & Phone Number

United Kingdom

London, England, United Kingdom

London, United Kingdom

Working with the main flag carrier airline of the UK, I was primarily responsible for working in Premium Class Cabins aboard aircraft and dealing with high profile customers from a range of different cultural, business and social backgrounds. - Managing a team of up to 4 cabin crew in Business and First-Class Cabins, making sure that the service is to highest standards is delivered in a professional and timely manner at all times. - Delivering excellent customer service in line… Show more Working with the main flag carrier airline of the UK, I was primarily responsible for working in Premium Class Cabins aboard aircraft and dealing with high profile customers from a range of different cultural, business and social backgrounds. - Managing a team of up to 4 cabin crew in Business and First-Class Cabins, making sure that the service is to highest standards is delivered in a professional and timely manner at all times. - Delivering excellent customer service in line with British Airways service standards while serving a volume of up to 150 customers per flight in Economy Class cabins.- Achieved the highest cabin crew performance appraisals for 2 consecutive years and received 10 individual letters of recognition letters for outstanding levels of service and client care. Show less

London Gatwick Airport, England, United Kingdom

Worked for a former British global travel group company that specialized in travel and leisure around the world. I was a member of cabin crew with responsibility to look after the care and needs of clients and customers whilst aboard the group’s airline fleet. - Attended pre-flight briefings to review details of the flight and discussed potential issues and solutions common and ad-hoc problems.- Worked effectively and efficiently in a team by demonstrating reliability… Show more Worked for a former British global travel group company that specialized in travel and leisure around the world. I was a member of cabin crew with responsibility to look after the care and needs of clients and customers whilst aboard the group’s airline fleet. - Attended pre-flight briefings to review details of the flight and discussed potential issues and solutions common and ad-hoc problems.- Worked effectively and efficiently in a team by demonstrating reliability, maximizing contributions, being flexible whilst working under high levels of time and work pressure and furthermore recognized by the company for excellent service delivery as a result of exceptional customer feedback. Show less

Master Of Science - Ms, Marketing

Bachelor Of Arts - Ba, Airline And Airport Management, 2:1