Service Desk Team Leader
CurrentLed a project focused on enhancing operational efficiency by developing PowerApps applications and Power BI reports.Streamlined processes and improved data-driven decision-making through custom PowerApps solutions.Conducted regular one-on-one meetings (121) with team members to provide feedback, support, and career development.Provided interviews to recruit and onboard new team members, ensuring alignment with team and organizational goals.Maintained strong communication with customers, ensuring alignment with their needs and expectations.Ensured high levels of user satisfaction on both German and English support lines.Oversaw day-to-day team operations, including performance monitoring, workload management, and issue resolution.