Wil Hart Email and Phone Number

Conducted outbound calls to customers and their employers to verify monthly income.Assisted New Mexicans with the recertification process for medical assistance.Managed client case workloads, tracking daily productivity and metrics.Adhered to company policies and procedures.Updated client information, including household details, phone numbers, addresses, tax filing status, income, and voter registration.Complied with HIPAA guidelines.Utilized various searches to assess client eligibility, including income verification (retirement and disability), out-of-state benefits, and incarceration status.

Provided Tier 1 phone support for various debit and credit card accounts, ensuring prompt and effective resolution of customer inquiries and issues.Supported clients including NJ, PA, MO Departments of Labor, United States Bureau of Prisons, FBI, Catholic & Jewish Charities, PNC Bank, Applied Bank, and University of Wisconsin Federal Credit Union.Delivered exceptional customer service by troubleshooting account problems, processing transactions, and addressing security concerns.Maintained detailed records of customer interactions and escalated complex issues to higher support tiers when necessary.Collaborated with team members to improve support processes and enhance overall customer satisfaction.

Designed and installed wired and wireless networks for both commercial and residential clients, ensuring robust and reliable connectivity.Set up and installed security camera systems, providing comprehensive surveillance solutions tailored to client needs.Provided data wiring support, troubleshooting and resolving technical issues to maintain optimal network performance.Assisted clients with helpdesk support, addressing and resolving technical inquiries related to data wiring and network setup.Collaborated with team members to plan and execute telecommunication projects, ensuring timely and efficient completion.

Delivered Tier 1 phone support for various Apple iOS devices, assisting customers with troubleshooting and resolving technical issues.Guided users through setup, configuration, and optimization of their iOS devices, ensuring a seamless user experience.Addressed and resolved a wide range of inquiries related to iOS software, hardware, and connectivity issues.Maintained detailed records of customer interactions and provided follow-up support to ensure issue resolution.Collaborated with higher support tiers to escalate and resolve complex technical problems efficiently.

Conducted site surveys at military installations in the western region to assess single soldier housing barracks buildings for WiFi installation.Performed WiFi installations, ensuring reliable and secure network connectivity for military personnel.Collaborated with technical staff to address customer issues, schedule orders, and manage trouble tickets efficiently.Resolved escalated customer complaints, ensuring high levels of satisfaction and prompt issue resolution.Hired and managed OSRs (On-Site Representatives) and OSTs (On-Site Technicians) to provide optimal technical support across the region.Acted as a liaison for Resolute Partners, coordinating with local base contacts and meeting with AAFES/Exchange SBM and other key personnel.Directed and coordinated the promotion of services to develop new markets, increase market share, and maintain a competitive position in the industry.

Managed all tasks associated with installing and terminating data and telecommunications cabling.Ensured high-quality fiber optics and data communications installations, adhering to industry standards.Managed all tasks associated with installing and terminating data and telecommunications cabling.Created and modified FFID network architectures to meet project requirements.Assisted with AETF & LSI/PM/OTC training and testing events, providing technical support as needed.Configured and managed FFID network architecture, ensuring optimal performance and reliability.Installed, operated, and maintained FFID network monitoring tools to ensure network integrity.Attended meetings directed by the G6 to stay updated on current and emerging technologies in the AETF.Managed ABCS configuration, coordinated software block upgrades, and integrated ABCS into network architectures.Interfaced with Ft. Bliss DOIM regarding tactical network requirements, ensuring compliance and functionality.

Respond to incoming trouble calls as assigned.Troubleshoot network, wiring issuesAssist Customer with System SoftwareAssist Customer with various types of Applications Software.Complete incoming work orders in a timely manner.Assist in component removal, replacement, and installation.