Wil Salgado Email & Phone Number

Orlando, Florida, United States

• Assist in managing a portfolio of telecom accounts, serving as the primary point of contact for client inquiries, requests, and escalations.
• Collaborate with account managers to develop and execute account strategies aimed at driving revenue growth and enhancing customer satisfaction.
• Coordinate with internal teams, including sales, technical support, and billing, to ensure timely resolution of client issues and inquiries.
• Develop and assist in the preparation of proposals, contracts, and other documentation required for new business acquisition and account renewals.
• Proactively identify opportunities for upselling and cross-selling additional products and services to existing clients.

Remote

• Responsible for overseeing 20-25 digital marketing accounts encompassing a diverse range of services such as SEO, Google Ads, website optimization, and customized programs for larger clients.
• Efficiently handle a substantial volume of weekly communication activities, including client calls and emails, team meetings, training sessions, and internal task management on Basecamp.
• Facilitate seamless collaboration between cross-functional teams, including content, design, development, SEM, and CRO, to ensure the successful execution of program deliverables across all accounts.
• Skillfully identify account objectives and offer strategic recommendations within budget constraints to achieve client goals while also exploring growth opportunities.

Remote

Orlando, Florida, United States

• Engaging in team collaboration to devise project strategies, determine content requirements, and establish target deadlines aligned with clients' business objectives, leveraging thorough market research.
• Utilizing campaign performance analysis to transform data into actionable insights, offering valuable information to clients.
• Leveraging marketing and web behavioral data to formulate retargeting campaigns that effectively engage target audiences.
• Developing automated workflows for email and SMS marketing, facilitating lead nurturing processes to convert prospects into customers.
• Nurturing and sustaining client relationships by delivering regular campaign updates, discussing marketing expenditures, and providing recommendations to enhance performance optimization.

Maitland, FL

• Managed event operations including marketing, lead generation, staff outsourcing andvendor management.
• Developed a digital lead generation funnel increasing lead CR by over 32% using logic-basedworkflow automation.
• Delivered a 18x ROI average on total monthly spend of 10K within 2 years.