• Assist in managing a portfolio of telecom accounts, serving as the primary point of contact for client inquiries, requests, and escalations.• Collaborate with account managers to develop and execute account strategies aimed at driving revenue growth and enhancing customer satisfaction.• Coordinate with internal teams, including sales, technical support, and billing, to ensure timely resolution of client issues and inquiries.• Develop and assist in the preparation of proposals, contracts, and other documentation required for new business acquisition and account renewals.• Proactively identify opportunities for upselling and cross-selling additional products and services to existing clients.

• Responsible for overseeing 20-25 digital marketing accounts encompassing a diverse range of services such as SEO, Google Ads, website optimization, and customized programs for larger clients.• Efficiently handle a substantial volume of weekly communication activities, including client calls and emails, team meetings, training sessions, and internal task management on Basecamp.• Facilitate seamless collaboration between cross-functional teams, including content, design, development, SEM, and CRO, to ensure the successful execution of program deliverables across all accounts.• Skillfully identify account objectives and offer strategic recommendations within budget constraints to achieve client goals while also exploring growth opportunities.

• Engaging in team collaboration to devise project strategies, determine content requirements, and establish target deadlines aligned with clients' business objectives, leveraging thorough market research.• Utilizing campaign performance analysis to transform data into actionable insights, offering valuable information to clients.• Leveraging marketing and web behavioral data to formulate retargeting campaigns that effectively engage target audiences.• Developing automated workflows for email and SMS marketing, facilitating lead nurturing processes to convert prospects into customers.• Nurturing and sustaining client relationships by delivering regular campaign updates, discussing marketing expenditures, and providing recommendations to enhance performance optimization.

• Managed event operations including marketing, lead generation, staff outsourcing andvendor management.• Developed a digital lead generation funnel increasing lead CR by over 32% using logic-basedworkflow automation.• Delivered a 18x ROI average on total monthly spend of 10K within 2 years.