Wilson W.

Wilson W. Email and Phone Number

Customer Success Manager | Driving Growth in B2B SaaS @ Amazon
seattle, washington, united states
Wilson W.'s Location
Toronto, Ontario, Canada, Canada
About Wilson W.

Welcome! I’m Wilson Wei, a Customer Success Manager with over 6 years of B2B SaaS expertise driving retention and growth. I am fortunate to have experience in scrappy startup environments and scaled global enterprises. My focus on truly understanding the customer combined with cross-functional collaboration underpins the success I have had to date. I enjoy using data to drive action and building processes optimize outcomes individually and as a team. In my spare time, you can find me bouldering outdoors, playing volleyball, learning new recipes or travelling to new destinations! Thanks for dropping by. Cheers! 👋

Wilson W.'s Current Company Details
Amazon

Amazon

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Customer Success Manager | Driving Growth in B2B SaaS
seattle, washington, united states
Website:
amazon.com
Employees:
500669
Wilson W. Work Experience Details
  • Amazon
    Customer Success Manager
    Amazon Mar 2022 - Present
    Toronto, Ontario, Canada
    - Exceeded quota by 118% through strategic account management and scalable implementations- Led QBRs and renewal conversations driving long-term growth- Acted as subject matter expert for internal comparative analysis, improving team efficiency and insights
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  • Moonchaser
    Account Manager
    Moonchaser Jun 2021 - Mar 2022
    Toronto, Ontario, Canada
    (Acquired by Rora)- Surpassed quota by 136% with a consultative sales approach, generating record monthly profits- Delivered a 9.6 NPS score, boosting customer satisfaction- Optimized processes to improve key markers across the team
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  • Esw Capital
    Customer Success Manager
    Esw Capital Jul 2019 - Jun 2021
    Austin, Texas, United States
    - Increased revenue by managing ~$1.4M through renewals and cross-sells.- Collaborated with VP to design training material, playbook and refine sales motion- Organized bi-weekly product education sessions for teams
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  • Decora
    Marketing Associate
    Decora Oct 2018 - Jul 2019
    Toronto, Ontario, Canada
    - Maintained and optimized Shopify platform, improving engagement and conversions through A/B testing- Supported social media branding efforts with organic and paid ads

Wilson W. Education Details

Frequently Asked Questions about Wilson W.

What company does Wilson W. work for?

Wilson W. works for Amazon

What is Wilson W.'s role at the current company?

Wilson W.'s current role is Customer Success Manager | Driving Growth in B2B SaaS.

What schools did Wilson W. attend?

Wilson W. attended York University.

Who are Wilson W.'s colleagues?

Wilson W.'s colleagues are Emmanuel Nana Owusu Asante, Mates Andreea, Jeremiah Azubuike, Kacpee Piekut, Zeeshan Optics Muhammad, Veronica Ekpo, Shubham Vaishnav.

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