Wilbert Fernandes Email and Phone Number

i) Pre renewal policy detailing and verification for general insurance policies. ii) Responding quickly to client enquiries about their insurance policies. iii) Perform administrative tasks, such as maintaining records and handling policy renewals. iv) Make changes to existing policies on client’s new requirements. v) Sent reminders of premium payments and notify clients of any rate changes. vi) Analyzing loss trends of a client and highlighting trends and reporting, this helps in premium negotiations. vii) Engagement and coordination with different insurance carriers and Client Manager for acquiring policy details. viii) Creating final loss runs report for final analysis of insured’s policy.

i) As a Customer Service Associate, handled inbound mails, emails and fax of customers based in America. Dealt with the queries and concerns of customers related to their home loan mortgages, taxes and insurance.ii) Worked and achieved the stipulated targets for productivity, quality and customer satisfaction (c-sat)iii) Quality checking for the Customer Service, Right Fax & Email Coupon queues. Letters generated are again proof read for acurate information to be provided to the customers. Any incorrect content or grammatical errors in the letters are forwarded as kickbacks to the associates. iv) Final auditing before printing.

Data input from the scanned applications on to the DIP system. ii) Verification of data and sending letters to the bank & borrowers. iii) Working on Home Improvement Package.

i) Registration of unique Account numbers for applications coming on a day-to-day basis. ii) Data input from the scanned applications on to the GOS software to be sent forward for Assessments & Underwriting.iii) Chasing for Certificate of Title from solicitors after the offer is being made to the Client.

i) Data management. ii) Preparation of MIS Report.