Wilbert Fields Email & Phone Number

In this role, I deliver exceptional customer service and customized to optimize the individual banking experience. As well, I troubleshoot online banking issues and resolve requests for individuals, small business members, and diverse service partners. Further, I initiate fraud disputes and drive risk mitigation initiatives to optimize customer account security.Additionally, I leverage diverse product and service knowledge, and streamline basic transactions including account balance checks, account initiations, and payment processing. I also spearhead training and development initiatives of new hires; launch and lead engaging training courses.

For Rent-A-Center, I propel successful collections efforts with strategic communication to past-due customers and troubleshooting payment-related issues, and track over 270 accounts daily. As well, I provide excellent customer service and support in presentation, sales, and delivery of furniture, appliance, and various household merchandise. Further, I leveraged electronics expertise in areas of electronics to gain insight into appliance installations. I also ensured safety and risk management with expert installation of appliances up as according to customer requirements and company standards.

For RadioShack, I strategically sold electronics and provided troubleshooting for small electronics. Particularly, I specialized in service installation and upgrades for mobile customers.