Wilbur October Email and Phone Number

- Responsible for all aspects of AMR metering & Utilities- Ensuring service delivery of month-end deliverables to their Portfolio- Meter Setup support- Metering data management- Daily integrity and availability checks- Client support to navigate and assist on our in-house software- Assist in issuing timely, accurate reporting- Assist in coordinating the preparation of the draft reports with new clients or new requests- Interact with clients on a professional Level- Be able to resolve issues

• Ensure the Payroll Manager is informed on any issues within the team and the business • Provide leadership and guidance to the payroll team in South Africa, whilst being equipped to step if needed to do so or to cover any absences• Conduct one-to-one meetings with the payroll team for performance evaluationsand coaching • Report to the Payroll Manager on a daily basis the stats and performance of the payroll team• Conduct necessary checks on payroll system when candidates request for holiday. • Data Entry and Processing: Upload and process data to the neutral vendors, ensuring accuracy and adherence to established procedures.• Supporting and assist in the completion of the billing cycle including conducting the necessary checks and verifications• Respond to payroll-related inquiries from employees, managers, and other stakeholders in a timely and professional manner. Provide assistance and guidance on payroll policies, processes, and procedures.• Maintain accurate and up-to-date payroll records, including candidate data, timesheets, deductions, and other relevant information. Ensure confidentiality and security of all payrollrelated data.• Verify and process timesheets, ensuring accuracy and adherence to deadlines.• Assist in generating and preparing payroll reports as required.• Support the payroll team in maintaining compliance with payroll laws, regulations, and internal policies. Assist in the preparation of payroll-related documents. • Collaborate effectively with other members of the payroll team, and other relevant departments to ensure accurate and timely payroll processing. Contribute to process improvements and overall efficiency.• Stay updated on changes in payroll regulations, laws, and best practices. Attend training sessions or workshops to enhance knowledge and skills related to payroll administration.

• Job advertising• Headhunting and sourcing candidates through social networks and ICG's database• Driving compliance processes to ensure that your healthcare worker is compliant and legal to work with the compliance team• Negotiating rates• Submitting suitable candidates that match the client requirement• Managing the interview and onboarding process• Make placements• Delivering a world-class candidate experience and customer service• Ensure that all data is managed effectively on our global CRM system

Providing world-class customer service by responding to customer queries by telephone, email and online chatsProcessing and resolving of incoming and outgoing contacts in a multimedia environmentProcessing pertinent information into relevant databasesCompletion of tasks assigned during shiftCustomer relationship building and management as well as cross selling of products and servicesProblem solving tasks during shiftHandling and taking full responsibility for customer related queriesExcellent time management and adherence to schedulePerforming extra tasks given by managers / shift supervisors as required

Greet customers to determine customer needs and direct them to appropriate online channels or other service options and educate on usage to satisfy need and enhance the customer experienceDemonstrate teamwork as a valued team playerAssess own performance through seeking timely and clear feedback and request training where appropriateComply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisationAddress customer needs in order to meet or exceed customer expectationsBuild and maintain stakeholder relationshipsContribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional serviceAct responsibly with work related resources to contribute to cost containmentMaintain Self Service Devices to ensure optimal availability to customersProvide customers with the most recent self-service devices offerings and pricing structures while identifying potential sales leads for the sales team

• Identify the customer query/issue; gather and populate the relevant information on all related platforms/programs to assist the customer and or neighbouring team members or departments in the best possible response time.• Commit to the customer, commit to the sale: familiarize yourself with current and previous deals, product info and deal pricing to assist customer queries and product-related questions.• Perform small troubleshooting exercises by understanding the deal and productblurb/information to assist the customer effectively and avoid a longer resolution time.• Liaise with the relevant Buying Team members to obtain required product/deal information, populating all relevant platforms/documentation/sheets required when escalating a customer's query to neighbouring team members and or department.• Deliver exceptional Customer Service, resulting in the best course of action for the customer; obtained within the best possible resolution time.• Avoid poor response time outside of our SLA, a lack of communication/feedback - not addressing a customer's query/question adequately; implementing stalling techniques (lip service).• Identify query and product-related trends and escalate/raise them to the relevant departments.

● Utility bill capturing● Maintain tracking system of energy costs and consumption,● Provide insights into billing discrepancy or any other irregularities,● Scanning and electronic filing ofrelevant documentation.● Creating quotations, contacting suppliers, performing weekly and monthlystocktake

• Clerical servicing of all relevant recording, processing and reporting systems• To undertake typing/clerical duties as required.• To undertake training in Admin & Clerical systems• Updating Municipal tariffs and tariff descriptions• Capturing utility bills (electricity, water, sanitation, refuse andproperty rates)