William Chau Email & Phone Number

Sydney, New South Wales, Australia

Together with retailers, L creates loyalty programs for today and tomorrow. We want to enrich life for the many. And give everyone the opportunity to collect things in life that put a smile on their face. People that feel good are the essence of loyalty. The best currency to build a strong relationship between companies and customers.Over 30 years ago, our founders created their first loyalty concept that travelled across the globe. Together we share over 1500 years of experience in loyalty. Loyalty is in our DNA, we understand loyalty. That’s why we are the founders of loyalty. We now want to use all our experience to move the loyalty business forward. By creating new concepts, ideas, technologies and products. We set new standards in loyalty.

Sydney, New South Wales, Australia

Universal Sony Pictures Home Entertainment Australia (UNISPHE) is a Joint Venture between Universal and Sony Home Entertainment. UNISPHE is Australia’s leading home entertainment business distributing diverse content across film, TV, family and documentaries from Universal and Sony as well as partners from Paramount, STUDIOCANAL and Transmission Films across physical and digital channels in Australia.Responsibilities• Leading the overall management and execution of the in-field merchandising program, to ensure the appropriate ROI on all merchandising investments on an account-by-account basis. • Providing proactive merchandising cost guidance to the sales team on all major executions while delivering annualised merchandising cost savings YOY. • Leading a formalised review process with external merchandising teams in conjunction with the Sales Leadership team, including formal quarterly business reviews. • Collaborating with design and print suppliers to develop and implement point of sale for major new release and back catalogue campaigns. • Responsible for recommending innovative merchandising practices and efficiencies.

Sydney, New South Wales, Australia

Responsibilities:• Leading the overall management and execution of the in-field merchandising program in grocery and mass retailers to maximise business results. • Delivering best in class activation plans with internal stakeholders and external agencies to budget, by reducing cost YOY in line with the company financial budgets. • Reviewing merchandising campaigns, assessing the performance to agreed KPIs, sharing learnings in the post analysis to improve on efficiencies.• Presenting monthly updates of the merchandising budget to Senior Management and Sales teams.• Partnering with cross-functional teams including Sales, Marketing and Operations to maximise sales opportunities and to minimise returns.• Working collaboratively with the Sales, Marketing & Trade Marketing teams on POS plans and identifying innovative in-store POS ideas.• Ensuring monthly POS program lists for 300+ merchandisers and allocation of POS elements are delivered within the critical path timeframes.Achievements:• Developing successful in-store merchandising plans for retailer category events to assist in exceeding sales forecasts.• Developing a Merchandising Budgeting program to support reducing merchandising spend each year. This has enabled all business units to work collaboratively together to forecast and track their merchandising expenditure effortlessly.• The Super Star Award – August 2017 – November 2017. Nominated by peers to recognize excellence and those who have demonstrated the Company’s Values and Behaviours during the quarter.

Sydney, New South Wales, Australia

CROSSMARK is Australia’s largest field marketing provider that provides growth solutions for consumer-branded suppliers and retailers. Crossmark operates in various sectors, such as grocery, specialty retail, hardware, pharmacy and telecommunications.Responsibilities:• Managing the Universal Sony field merchandising program. This involves building trusting long term relationships with key Universal Sony sales contacts to achieve KPI results, focusing on client satisfaction and exceeding expectations.• Developing and delivering merchandising plans to create impact to support in-store POS and drive sales for relevant campaign titles within competing deadlines.• Establishing strong relationships with internal stakeholders to successfully influence, negotiate, problem-solve and implement merchandising best practice across the business. • Providing weekly reporting for in-field merchandising across all accounts highlighting merchandising visit and executional results. • Liaising with the Universal Sony sales and marketing teams to understand POS plans and key timings for implementation. • Responsible for financial targets, budgeting and invoicing for the merchandising program.• Gathering market intelligence and establishing strategic field marketing plans to achieve client objectives. • Mentoring and coaching associates. Achievements:• This Is My Mark Awards - Presented in Recognition of Accomplishments for Service Excellence- Employee of the Month – August 2014 & May 2015• Developing successful in-store merchandising activations from start to finish for the implementation of new DVD fixtures and major new releases such as Fast & Furious 7, Pitch Perfect 2 & The Amazing Spider-Man 2.

Sydney, New South Wales, Australia

Responsibilities:• Collaborate with the Universal Sony sales team, dedicated and syndicated merchandisers and field operations managers to deliver exceptional fixture and POS compliance results.• Compiling weekly reporting for in-field activations across all accounts for the National Field Manager and Business Manager. • Developing in-store weekly briefs communicating the client’s objectives and expectations to distribute to merchandisers and Universal Sony sales teams. • Creating weekly project cycles on the Crossmark Reporting Platform – SalesTrak & StoreTrack.• Managing ad-hoc client requests to ensure priority tasks are completed on timeAchievements:• Recognised as being a client service lead on the rollout of the new Crossmark Reporting Platform – StoreTrack. This involved providing recommendations and feedback on ensuring StoreTrack went live fluently.

Sydney, New South Wales, Australia

Responsibilities:• Liaising with key external and internal stakeholders daily to ensure key performance indicators were delivered.• Being a point of contact between the Universal Sony sales team, dedicated and syndicated merchandisers and field operations managers. • Creating visual monthly planograms for merchandisers to display Universal Sony product.• Responsible for coordinating the annual CROSSMARK-Universal Sony conferences in 2012 & 2013. • Conducting regular visits in field to maintain knowledge of the retail space.Achievements:• This Is My Mark Awards - Presented in Recognition of Accomplishments for Service Excellence- Employee of the Month – March 2012- Annual Winner – 2012 Category Winner: Client Services Australia

Sydney, New South Wales, Australia

Responsibilities:• Being the first point of contact between field staff, client service teams and state operations managers. Fulfilling a hands-on role and to provide support for field staff.• Monitoring task compliance and communicating issues between business units. This ensured in-store activations were run smoothly to obtain a high weekly compliance rate.• Completing weekly quality checks of field projects to outline to field teams work allocated for the following week.• Allocating POS to a field team of 300. This was an integral process to send out monthly point of sales items from multiple clients to the field team.• Mentoring and training new Field Operations Coordinators.Achievements:• This Is My Mark Awards - Presented in Recognition of Accomplishments for Service Excellence- Employee of the Month – September 2010 & June 2011

Sydney, New South Wales, Australia

Responsibilities:• Being the first point of contact with field staff to resolve in-field queries.• Liaising with the client service teams to successfully deliver in-field best practices. Major clients included Ansell, AB Foods, Smith’s Chips & Klorman Industries.• Creating and sending new starter packs for merchandisers. • Assisting the warehouse to distribute monthly POS packs to merchandisers.Achievements:• Handled 70% of all merchandising calls directed to the Field Operations team.

Sydney, New South Wales, Australia

Cisco enables people to make powerful connections - whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible - providing easy access to information anywhere, at any time. Responsibilities:• Conducting a business analysis for an Asia-Pacific sales contract renewals project. • Successfully carried out the data migration process on a major Customer Relationship Management (CRM) software migration project. • Theatre representative for a primary service sales application (CSCC), whose role was to provide performance data and metrics for the global team. Achievements:• Involved in the successful deployment of the major Customer Relationship Management project. - Received recognition for the high-performance work by the project team. • Completed Cisco training on: - How to develop business strategies - How to use strategy to increase value - Network management fundamentals - Setting goals

Diploma, Business (Marketing)

Bachelor'S Degree, Business (Marketing)