Wilco Smeets Email & Phone Number

Haarlem, NH, NL

Amsterdam, North Holland, Netherlands

Setting up a Loans solution for Knab with a small team of business and IT experts. Complete customer journey from application to Product Lifecycle.- Defining the technical landscape both Target and MVP- Developing and maintaining (development) standards- Finding and engaging talent in the team- Lead the discussion on technical topics by linking them to our.

Amsterdam, North Holland, Netherlands

Lead for the technology stack of Daily Use (Banking products, mobile first) and head of all IT personnel from Platform Engineers and Testers to (Principal) Software Engineers. Mission is to optimize the stack for the future that provides flexibility in feature development and building on solid banking foundations together with our partners. Responsible for.

Amsterdam, Noord-Holland, Nederland

Responsible for the live environment of Knab over the domains of: Platform Support and DevelopmentBusiness ContinuityIT Control & ComplianceApplication SupportService Management ProcessesEnd-User SupportFunctional Application ManagementTogether with our partners and suppliers we stand for delivering excellent services to our end customers on platforms that.

Hoofddorp

Responsible for preparing, negotiating and setting up contracts with and between all (IT) suppliers. Managing suppliers on service performance. Responsible for setting up the governance and service management organization within the Bank and between partners.Responsible for Management Information on overall IT performance and advise on improvements..

Service Management specialist, Consultant and High Potential.

Responsible for the execution and improvement of the Incident, Problem and Service Request management processes.

Support to the primary Service Delivery Manager in operational activities. Setting up and coordinating taskforces, provide client contact for complex issues and setting up our operations to think about and execute structural solutions and improvements.

Responsible for genereting more return for a division of Getronics by performing sales activities, customer interaction and internal process improvements.

Portfolio Manager of the IT Strategy Go 2 Market. As portfolio manager responsible for the overall project. Goal is to develop a new market proposition for Getronics Consulting together with Directors, Business Unit Directors, Account Managers and Principal Consultants.

Working as operational Configuration Manager and Vertical Process Owner of the Configuration Management process within International Network.

To provide advice and insight on current operations for the Service Desks of ATM Services. The report will contain the entire scope of People, Processes & Technology. A few quick wins will be implemented before the end of the assignment. A sharp focus will be on the Service Management processes and customer relations.

Fulfilling the role of incident manager (ITIL) for the OIB vertical Financial Markets of ING (+/- 200 employees). Owner of the process and responsible for performance reporting and process improvements, in order to gain maturity. Involved as an ITIL expert focussing on Incident Management in the Service Delivery Program on behalf of FM in order to align.

Support the project management team in setting up meetings and conference calls. Supporting the Incident, Problem and Change management processes (ITIL) involved in the project by taking over tasks and supporting management in various disciplines. Setting up and creating management and customers reports.

Supporting the Service Desk manager in his daily acitivities. Setting up reports, address and chair meetings. Replacement for Service Desk manager in his absence. Following up on complex requests and incidents. Contact with customers.

Employee of the Service Desk Europe team for ING SIS/WIA in Amsterdam. Taking calls, coming back to users, following up on own incidents and being representative and polite to customers. In a "getting things done" environment, thinking out of the box, chasing teams and creating new contacts for the benefit of our users. Supporting a wide customer base from.

As project planner responsible for efficient and effective use of resources. Making sure the project will finish on time and within budget.

Itilv3 Expert, Prince2 Foundation, Bisl

Msc., E-Business & Ict Industry

Mechanical Engineering