Clinical Applications Manager | Clinical Educator
Shirley, New York, Us
• Recognized as a clinical and product expert for sales and senior executive clients to synthesize, translate, and simplify complex information regarding rehabilitation technology addressing balance, strength, and gait disorders• Provided sales support by teaching direct reps and distributors important clinical concepts and language to help influence key customer decision makers, drive sales, and increase revenue• Increased product utilization by up to 50% by providing unique client-centered on-site training sessions and workshops, training videos, manuals and Quick Reference Guidelines• Developed and facilitated remote online in-services, workshops, and conferences via Zoom and Google Meet video-communication software platforms, slashing travel expenses by $12K in only six months• Utilized multicultural competencies while travelling to Germany, China, Japan, and Singapore to cultivate trustworthy client relationships, leveraging connections to close product sales up to $250K• Collaborated with VP of Sales at Biodex on global sales campaign branding and messaging, incorporating occupational and physical therapy core rehabilitation principles, which proved a huge success internationally and domestically, fundamentally changing the message sales reps used going into prospects and customers • Consulted with internal teams to deliver strategic insights on product development, management, and business development, effectively elevating quality of products and service delivery• Delivered exceptional clinical contributions to support the product development lifecycle, playing a key role in beta testing new software and managing technical inquiries on new products• Collaborated with lead internal software engineers to design a Clinical Education solution in Salesforce to aid the sales team in identifying new leads and customers• Developed educational content that were imported into Salesforce to share with customers and prospects for education and sales