Michael Flaherty-Wilcox Email & Phone Number

Waconia, Mn, Us

Implement new installations of the Tessitura software, a customer relationship management, ticketing, and fundraising software package for arts and cultural organizations. Provide training to new users.

• Manage six team members who provide program materials support, customer service, and administrative support.• Lead the logistics processes for the Lifelong Learning department's scope of programs, including maintaining the van fleet, materials rooms, resource scheduling, and other administrative functions.

• Manage 45 youth staff working as classroom assistants, camp counselors and team leaders.• Oversee the museum's small group learning programs, including birthday parties and scout workshops.• Participate in cross-divisional enterprise database user group to help determine best practices for the ticketing, membership and development database, Tessitura.• Promoted to Materials and Logistics Manager during department reorganization.

• Administered registration and customer service for the museum's Youth and Family department, whose programs serve more than 10,000 participants a year.• Led transition of our birthday party program and Warner Nature Center camps from pen-and-paper booking and payment to integrated use of the museum-wide membership and ticketing database. Trained staff in using the new systems and coordinated production of reports.• Provided data analysis and reports to help managers make program decisions.• Trained and supervised data entry employees during peak registration period.• Documented database practices and job procedures, and helped develop program policies.Promoted to Program Manager