Michael Flaherty-Wilcox Email & Phone Number

Waconia, MN, US

Implement new installations of the Tessitura software, a customer relationship management, ticketing, and fundraising software package for arts and cultural organizations. Provide training to new users.

• Manage six team members who provide program materials support, customer service, and administrative support.
• Lead the logistics processes for the Lifelong Learning department's scope of programs, including maintaining the van fleet, materials rooms, resource scheduling, and other administrative functions.

• Manage 45 youth staff working as classroom assistants, camp counselors and team leaders.
• Oversee the museum's small group learning programs, including birthday parties and scout workshops.
• Participate in cross-divisional enterprise database user group to help determine best practices for the ticketing, membership and development database, Tessitura.
• Promoted to Materials and Logistics Manager during department reorganization.

• Administered registration and customer service for the museum's Youth and Family department, whose programs serve more than 10,000 participants a year.
• Led transition of our birthday party program and Warner Nature Center camps from pen-and-paper booking and payment to integrated use of the museum-wide membership and ticketing database. Trained staff in using the new.
• Provided data analysis and reports to help managers make program decisions.
• Trained and supervised data entry employees during peak registration period.
• Documented database practices and job procedures, and helped develop program policies.Promoted to Program Manager