Cj Wild Email & Phone Number

Palo Alto, California, US

Productiv is the SaaS management platform that empowers IT, Finance, and Procurement to cut through chaos, align on data, and make smarter decisions to maximize software ROI. As VP of Engineering, reporting to the CEO, I’ll partner with the VP of Product to execute the roadmap and deliver on the product vision, whilst upholding my own tenet of fostering a.

San Francisco, California, US

• Lead a diverse team of Software, Mobile, and Platform engineers to support scalable business growth and technological innovation.
• Develop and implement a clear technical vision that aligns engineering initiatives with corporate goals, enhancing cross-functional collaboration.
• Drive innovation and continuous improvement in the engineering division, ensuring the delivery of high-quality, scalable software products.
• Manage compliance with CCPA, SOC2, and GDPR standards, achieving zero exceptions in multiple SOC2 Type2 Audits.

San Francisco, California, US

• Directed the Platform and SRE teams, crafting a technical roadmap that aligned seamlessly with product vision.
• Led the organization's transition to Agile and Scrum methodologies, significantly enhancing project delivery and team agility.
• Expanded role to include Head of IT, managing significant office buildouts, budget control, and policy formulation.
• Negotiated with vendors to secure favorable terms and reduce costs post-COVID-19.
• Guided the company through a rigorous SOC2 Type2 audit and spearheaded a successful migration to Jira.

San Francisco, California, US

• Orchestrated a 60% team growth during a hyper-growth phase, efficiently scaling operational capabilities.
• Directed critical initiatives in capacity planning and business continuity and led the re-architecture of observability systems to bolster system reliability and performance.
• Oversaw multiple teams of Data Center Engineers, enhancing operational effectiveness and ensuring stringent compliance with industry standards.

San Francisco, California, US

• Directed the Splunk Cloud SRE operations using a 24/7 multi-geographic follow-the-sun model, ensuring optimal service reliability.
• Engineered a staffed Network Operations Center, optimizing event monitoring and escalation, effectively freeing up 30% of the SRE team’s workweek.
• Overhauled incident management protocols to incorporate ITIL and Agile methodologies, significantly enhancing operational efficiency and response precision.

Bentonville, Arkansas, US

• Oversaw technical operations for six websites across four countries, ensuring high availability and performance.
• Negotiated vendor contracts to drive $2M in savings, enhancing fiscal efficiency.
• Led response to major incidents and outages, reducing downtime and bolstering site reliability.
• Served in multiple capacities including DevOps Manager, ITSM & ITIL Business Process Lead, Middleware Engineering Manager, and Operations Lead, consistently elevating operational excellence.

Bentonville, Arkansas, US

• Managed a 24/7 application support team for five multinational eCommerce sites, ensuring consistent service and SLA adherence.
• Implemented and refined a ScrumBan ITIL framework, boosting continual service improvement and operational effectiveness.
• Managed significant upgrades from ATG7 to ATG10, executed major site redesigns, and introduced a new cloud and SOA platform.
• Achieved uninterrupted service during critical holiday seasons across various sites, effectively handling high traffic volumes.
• Worked closely with cross-functional teams and external partners to standardize and improve production support processes, and facilitated timely feature releases.

Bentonville, Arkansas, US

• Responsible for Process design, Governance & Service Management for 6 of Wal-Mart’s websites across 4 countries.
• Worked according to the ITIL Service management methodology,
• Provided oversight to the partners and Wal-Mart associates involved with supporting all production systems and services for Wal-Mart’s Global ecommerce platform
• Oversaw Availability management and was responsible for designing and implementing better measures of site availability measurement.
• Ran "war rooms' for and major site incident to include both the incident and problem management of these.
• Incident management, Change Management Availability management, Service Transition

Bentonville, Arkansas, US

• Directed process design and governance for six Wal-Mart websites across four countries, enhancing operational standards.
• Utilized ITIL frameworks to optimize service management across Wal-Mart’s global eCommerce platforms.
• Managed relationships with partners and internal teams to ensure cohesive support for all production systems and services.
• Developed new measures for tracking site availability, significantly improving reliability metrics.
• Orchestrated war rooms for major site incidents, streamlining both incident and problem management processes.

Leeds, West Yorkshire, GB

• Asda is a British supermarket, became a subsidiary of the American retail giant Wal-Mart, the world’s largest retailer, in 1999, and is the second largest chain in the UK after Tesco, having overtaken Sainsbury's in.
• Working according to the ITIL Service management methodology, Taking responsibility for incident, reporting, analysis and management.
• Supporting release management and incident management.
• Working with Support teams at MTEP and Wal-Mart GEC to ensure issues are triaged correctly and joining support bridges for critical issues.
• Management of relationship between business and technical support teams,
• Negotiator and mediator on issues and business requests.

Leeds, West Yorkshire, GB

Working to support the ASDA implementation of SAP throughout the business, supporting the local office infrastructure and taking full responsibility for the technical capability of all network, and local PC specifications.Responsible for the organisation of the rollout of the GUI client package to the UK; including communication, creating change controls.

Leeds, West Yorkshire, GB

The ISD helpdesk is the UK arm of Walmart field support. Taking all IT calls for all ASDA stores, providing 1st, 2nd and 3rd level support as appropriate, escalating to technical support teams or Walmart as necessary

• In 2005 Cj established a music promotions company.Initially launched only in Leeds the company rapidly grew across the UK. Wrong Speed provided the following services; Event Management, Band Management, Booking agency.
• Ran a small company, managed workforce.
• Negotiated contracts with venues and bands
• Responsibility for marketing and promotion
• Hands on in all aspects of the business.

Windsor, England, GB

• British Gas is based in the United Kingdom but also with interests in North America and Europe. Centrica is the largest supplier of gas to domestic customers in the UK, and one of the largest suppliers of electricity.
• Working to resolve and process a high volume of inbound customer enquiries.
• Offering Safety advice and where appropriate escalating issues to national Gas Leak line
• Promote and sell a wide variety of products –Utilities and insurance

Reading, England, GB

O2 U.K. is the leading provider of broadband and telecommunications in the United Kingdom.Provided Customer service to SME business customers, Senior data and Device specialist, within the company with regards to mobile devices.Trainer of new to business colleagues on data and devices.

Bachelor Of Science (Bsc), Computer Science

Education record