David Wilde Email & Phone Number

Gungahlin, Australian Capital Territory, Australia

Canberra, Australia

As organisations standardise on VMware solutions to propel efficiencies in IT infrastructure, VMware Technical Account Managers work with Customer Accounts who want to see success in their implementation of VMware Products and strategies.As a VMware Technical Account Manager I work with a small number of dedicated Federal Government accounts and play a key role in enabling my customers to realise and accelerate their investment in VMware products. This requires having a solid understanding of their business drivers and constantly acting as a trusted advisor for all things VMware related. My role involves:• Assisting my customers with their long term virtualisation plans, helping them build out a cloud strategy with the aim of improving business agility, internal processes, and achieving cost savings.• Helping to align my customer’s particular business and technical requirements to appropriate VMware solutions.• Acting as the primary focal point for technical questions, ideas and hurdles. I provide an inroad to VMware product experts and present a customer's needs for inclusion in future product releases.• Coordinating VMware Support management, escalation and resolution when necessary.• Assisting my customers with optimising license and professional services credits usage.• Coordinating briefings and deep dive sessions with VMware product experts on topics that are pertinent to the customers environment and objectives.• Assisting my customers to achieve success by providing Metrics, Health Assessments and recommendations and insight through my own experience and by leveraging our extensive network of product specialists.• Maintaining high-level technical knowledge of the entire VMware stack and future product direction.• Maintaining VMware Certifications for technologies relevant to my customers needs.

Canberra, Australia

Canberra, Act

• Provide specialist vSphere support, maintenance and design for all virtual hosted applications and services.• Provide general technical support in a variety of Microsoft applications such as Exchange, ISA, Active Directory including DNS and DHCP (Windows Domain Services), WSUS, SCOM, SCCM, vSphere and Windows scripting.• Provide technical support for project related work.• Provide technical support for onsite maintenance, fault diagnosis and the identification and implementation of both short and long term remedial action as appropriate and as directed by management including monitoring and reporting as required.• Prepare and maintain technical and procedural documentation relating to the managed environments which includes Know Error Data Base and Configuration Management Data Base.• Liaise with internal and external stakeholders to ensure services meet service level agreements.

Queanbeyan, Nsw

• Implementing steps to maintain optimum standards of business system performance and availability within a virtualised computing environment • Optimising computer system configuration through effective performance monitoring, tuning, capacity planning and problem diagnosis • Utilising comprehensive technical knowledge to develop operating frameworks to improve security, maintain system availability, increase supportability and maximise return on investment • Playing a key role in the creation of the IT Operations strategic plan and accompanying architecture as well as assisting with the development and implementation of Essential Energy projects • Accountable for the detailed preparation, drafting and subsequent implementation of strategies pertaining to Essential Energy’s virtualisation infrastructure • Establishing quality standards to ensure that all systems are uniform and participating in decision making processes to ensure consistency across all areas of the business • Acquiring a thorough understanding of the Infrastructure Operations group through coaching, mentoring and knowledge sharing • Overseeing the completion of configuration changes in line with the Essential Energy change management procedures

Orange, Nsw

• Leading the department in virtualisation, particularly relating to VMware ESX Server and vCenter Server• Leading the department in SAN Technology including storage provisioning and capacity planning and management• Providing expert advice on host systems infrastructure and service provision issues to the ICT staff and managers• Managing the provision of third level technical support relating to all elements of the Infrastructure ensuring compliance with Service Level Agreements• Accountable for the procurement, installation, configuration and maintenance of a Host System Infrastructure including server and storage hardware • Responsible for the allocation and configuration of host system infrastructure resources to meet ICT and business requirements• Working in close collaboration with vendors to obtain cost effective business solutions including infrastructure development, integration, support and contract supervision • Supervising external ICT vendor representatives and independent contractors to facilitate project completion • Applying technical knowledge to create concise handover documentation for the newly installed Host Systems Infrastructure• Developing easy to understand manuals relating to configuration, procedures and operating standards• Coordinating operating systems and firmware patching processes for the Host System infrastructure, primarily in relation to Enterprise, Linux and Windows Servers• Maintaining accurately documented procedures relating to the recovery of Host Systems and services under disaster recovery conditions• Developing and maintaining change management procedures for host integration projects to reduce the impact on the existing infrastructure and efficient operation of the department• Managing configuration changes ensuring strict compliance with ITIL change management practices

Orange, Nsw

• Utilising a distributed helpdesk telephone system to perform first line helpdesk work when required • Responding to helpdesk calls in a timely manner, delivering professional advice and guidance to resolve customer calls • Personally accountable for ensuring that the service management system is utilised as required • Performing technical and sometimes complex on site support tasks including the delivery of individual training to customers and ICT employees

Graduate Certificate In Management (Information Technology)

Nsw Higher School Certificate