Wilder Lopez Email and Phone Number

• Key Contributor in High-Pressure Environments: Proactively addressed technical challenges during NBCUniversal's peak production times, ensuring minimal disruption to critical processes and broadcasts.• Liaison Between IT and Departments: Collaborated with various departments, facilitating better understanding of technical requirements and ensuring the delivery of IT solutions tailored to the unique needs of each department.• Technical Leadership Support: Spearheaded multiple cross-functional projects, fostering collaboration between IT and other departments, and ensuring the alignment of technology strategies with business goals.• Continuous Improvement: Identified and implemented improvements in operational processes, leading to increased efficiency and a reduction in recurring IT-related issues.

• Assisted in device setups, providing executive support, and managing equipment depot.• Played a leading role in a team dedicated to ensuring the workforce has up-to-date equipment and OS images.• Maintained excellent customer service skills and demonstrated superb communication and attention to detail.• Provided operational support including diagnosis, break/fix support, request fulfillment, and project support.• Responsible for the installation, configuration, and troubleshooting of end-user hardware, software, and devices.

• Drove positive customer experiences by building relationships and providing solutions.• Managed daily store functions including cash management, payroll, scheduling, and IT help desk ticket maintenance.• Coached and trained employees, ensuring adherence to SOPs for store transactions and interactions.• Conducted meetings and special events to communicate clear goals to the team.• Communicated employee performance and development needs to store leadership.

• Fostered positive customer experiences through relationship-building and empathetic solutions.• Assigned staff for client assistance, diagnosis, repair, service, and follow-up.• Clearly communicated department goals and company information to Precinct members.• Handled escalated client service issues and provided coaching to Precinct Agents and other store personnel.

• Performed diagnostics and navigated, requested, and recommended repairs in a timely manner.• Engaged with clients to reveal diagnostic discoveries and made recommendations for device protection.• Partnered with team members to ensure proper documentation of client requests.• Supported Geek Squad efforts to protect the world, one device at a time.

• Owned the customer experience, resolving issues and creating a seamless environment.• Served and sold to customers while providing a best-in-class customer experience.• Built relationships across channels, including business and customer service.• Managed inventory, store opening and closing, and sales of service plans, devices, and accessories.